on 19-05-2021 05:00 PM
I am not receiving email attachments from one particular company. I receive their emails but there is not attachment. I receive attachments from other emails so my email box isn't full
on 17-06-2021 08:25 AM
If one device is getting the attachments it's not the TT mail servers causing the problem it must be a setting on the devices that aren't receiving the attachment.
on 14-06-2021 08:22 AM
on 02-06-2021 06:12 AM
Are they using the same mail app and the exact same mail settings? If one device is receiving the attachment then they must be getting through the mail system.
on 01-06-2021 06:43 AM
Ok thanks. Just to be clear one of your devices received the mail and attachment, but the others didn't?
on 28-05-2021 09:46 AM
26-05-2021 10:58 PM - edited 27-05-2021 01:26 PM
The absence of a paper clip icon does suggest that the email is not actually carrying an attachment @Carol6258. Is there no file size displayed either?
As OCE Ady requested, what file type should be attached: .DOCX / .TXT / .RTF / .PDF / Other, and ........................... do you receive the same file type from other senders?
I am still inclined to think that the sender is not dealing with the file correctly, for whatever reason - unacceptable format maybe!
on 24-05-2021 02:33 PM
Hi, I have received things that are 34kb, 90kb from other people
I have also received an email with 2 attachments of 92 kb and 71kb
what i dont receive from this company is a simple letter attachment or any attachment. In my inbox there is no paperclip shown either
on 24-05-2021 12:29 PM
What files are they attaching and do you get the same file types from other senders? What size are the files you're receiving and what size are the files you're not receiving.
on 20-05-2021 06:18 PM
on 20-05-2021 08:36 AM
Hi Carol6258, it looks like your getting the help you need already. Please let us know how you get on.
on 19-05-2021 08:19 PM
I am not receiving email attachments from one particular company.
There is always the possibility that no attachments were in fact undertaken in the first place @Carol6258; I have certainly been guilty of that in the past! Have you checked against that possibility with the sender?
on 19-05-2021 07:45 PM
Are you using Windows Mail and not seeing the attachments there? Is it a specific file type like pdf or an image file?
Have you tried signing in to your online mailbox to check for attachments?
Enter your email address and your email password, select Sign in.
Attachments will be shown with the classic paperclip icon.