When I send emails from my talktalk email address the recipient doesn’t see my address/name - I just come up as “talktalk”. As a result some of my emails are just going into people’s trash as they don’t realise they are from me! Any idea how I can fix this please?
'Friendly names' are the usual term for what recipients of emails see in the From: entry. My email for example, From: Gondola <email@example.com>
Gondola is my 'Friendly name' but TalkTalk use the term 'Real Names' because it's your real name they initially ask you to enter. When first setting up the Email account on the new TalkTalk Mail platform you're asked to enter First name and Last name. This goes into your 'My contact data' and is normally seen by recipients as the 'Friendly name' or 'Real Names' associated with the email address.
To review My contact data:
Now, let's change the 'Friendly name' / 'Real name' that normally appears to recipients in the From: entry
The Hide names option will send your email From: <email address>.
The Edit names / Custom name option will send your email From: Custom name <email address>.