12-05-2022 09:01 PM - edited 13-05-2022 12:53 PM
HI email has been hacked and password changed, unable to reset as password reset sends link to email account I can't access. How do i proceed. customer centre currently closed.
on 23-05-2022 08:01 AM
on 20-05-2022 09:29 AM
on 20-05-2022 08:38 AM
Thanks for the extra information. I've raised the request to have the Password Reset Details updated for you. It will complete within the next 24 hours. To check just click on the Password Reset Tool intermittently.
on 19-05-2022 08:00 AM
Thanks for confirming the security information. Please provide an alternate email for password reset in a PM.
on 16-05-2022 08:31 AM
Hi PhatDaad, apologies for the delay in replying. I had to take emergency leave on Friday. I see the password reset tool hasn't been updated yet. If you need help to get this done please reply to the personal message I've sent you.
on 13-05-2022 08:14 PM
on 13-05-2022 08:00 PM
Had a good chat on twitter and have had escalated to fraud and support advised it will be next workinmg day (Monday) and 5 working days to resolve? Can't confirm if account secured.😠😢
on 13-05-2022 05:08 PM
Thanks Gondola, its a very poor show 8+ hours waiting about online with zero acknowledgment from support team. Still no info if account has been secured by support team as per your reply last night. As far as i can tell i'm in exactly the same spot as i was last night ands no further forward with little in the way of being able to influence an outcome. 😠
13-05-2022 04:25 PM - edited 13-05-2022 04:28 PM
As it's gone 4pm on a Friday and there's a 24 lead time for setting up new reset details it'll be into next week to get this issue resolved
13-05-2022 01:04 PM - edited 13-05-2022 03:09 PM
Thanks Gondola, your help is really very much apprciated. its just the frustration of not being able to do anything to move it forward or seeing or knowing of any action that is moving it closer to resolution.
on 13-05-2022 12:57 PM
This topic was escalated to Email Message on 13-05-2022 10:04 AM by Gondola.
This topic was escalated to Email Message on 12-05-2022 09:09 PM by Gondola.
As you can see, I pushed this topic into the workflow...but I don't have visibility of workflow progress or what Ady or the other team members are doing unless they post.