on 21-05-2022 12:22 PM
I have had AVG (Free) installed on my computer for some years, with no problems. Today, it apparently identified a 'threat' with the talktalk app and identified and closed down over 500 incidents, and I am now unable to open and access my email account. Please help.
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on 23-05-2022 08:44 AM
on 22-05-2022 10:40 AM
21-05-2022 05:17 PM - edited 21-05-2022 05:26 PM
Open AVG, click on Menu at top right and then click settings, a window should open which has Exceptions, copy this https://apps.talktalk.co.uk click exceptions then click on Add Exception and paste the link in an click on Add Exception.
I had exactly the same problem and this cured it.
Hope this helps.
on 21-05-2022 01:08 PM
on 21-05-2022 12:53 PM
Thank you for your reply, I have had a quick look at the AVG guide, but I am such a technophobe, am not sure I'll be able to follow the instructions. In the meantime, I am unable to access my email account. If I somehow succeed in following the guide, will it then restore my email account - it told me it had closed down over 500 'incidents' and I have no idea what this means?
21-05-2022 12:33 PM - edited 21-05-2022 12:37 PM
Your AVG anti-virus has logged a false positive. I suggest you add https://apps.talktalk.co.uk as a trusted site / exclusion from scanning to your anti-virus.
Here's the AVG guide to adding an exception to prevent the false positive result. AVG Scan Exclusions