Email not working following AVG security identification of a 'threat'

[gilly101]

I have had AVG (Free) installed on my computer for some years, with no problems. Today, it apparently identified a 'threat' with the talktalk app and identified and closed down over 500 incidents, and I am now unable to open and access my email account. Please help.

[Ady-TalkTalk]

Thanks for helping other community members here ukoldgit. 

Ady

[ukoldgit]

@gilly101 

You're very welcome.

Technology is great when it works but a pain when it does'nt.

[Gondola]

Hi gilly101 

Good to know you're back in control with the best practical help from our Community members.

Thanks again to ukoldgit for the assist.

[gilly101]

Thanks to you both. I followed ukoldgit's simple instruction and it worked like a dream. So relieved. Thanks again.

[Gondola]

Thanks for your additional support 'ukoldgit' - I'm sure it's appreciated by 'gilly101' as well as me.

[ukoldgit · Accepted solution]

@gilly101 

Open AVG, click on Menu at top right and then click settings, a window should open which has Exceptions, copy this https://apps.talktalk.co.uk  click exceptions then click on Add Exception and paste the link in an click on Add Exception.

I had exactly the same problem and this cured it.

Hope this helps.

[Gondola]

Hi gilly101 

If you follow the AVG instructions then AVG will stop blocking access to your TalkTalk webmail. Others have regained access. Have a go and let us know how you get on.

[gilly101]

Thank you for your reply, I have had a quick look at the AVG guide, but I am such a technophobe, am not sure I'll be able to follow the instructions. In the meantime, I am unable to access my email account. If I somehow succeed in following the guide, will it then restore my email account - it told me it had closed down over 500 'incidents' and I have no idea what this means?

[Gondola]

Hi gilly101 

Your AVG anti-virus has logged a false positive. I suggest you add https://apps.talktalk.co.uk as a trusted site / exclusion from scanning to your anti-virus.

Here's the AVG guide to adding an exception to prevent the false positive result.  AVG Scan Exclusions