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Email on android

Hamster3
First Timer
Message 3 of 3

I can no longer get tiscali emails on my phone. I have logged on to the web to look at my emails no problem.  When I try to reset my account on my phone using the setting from the web, i get an error message saying email and password are incorrect, but they can't be. Also it tell me to open mail on the web and activate IMAP, but i can't find any option to do that. Please help......

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2 REPLIES 2

Ady-TalkTalk
Support Team
Message 1 of 3

Hi Hamster3, it looks like Gondola has comprehensively answered this for you. Please let us know how you get on. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star
Message 2 of 3

Hi Hamster3 

 

Heads up that orphan email addresses, that's TalkTalk Mail addresses not added to an active TalkTalk Consumer customer MyAccount, are being limited to Internet browser webmail access and flagged for deletion if no action is taken*. TalkTalk email notifications are being sent.

 

Are you a TalkTalk Consumer home broadband or MailPlus, mail only, subscriber customer and if so is the TalkTalk Mail email address added to your customer MyAccount?  Let us know your customer status and if you're taking a full-fibre home broadband service from TalkTalk. Manage TalkTalk Mail options are not yet included in the full-fibre MyAccount management. 

 

 Email not showing in My Account

 

Select here: Sign in to TalkTalk Mail

 

Enter your email address and password, select Sign in. If you know the current email password you'll get signed in via this webmail access.

 

* The action to take to restore email access on supported devices is:

  • Add the email address to an active TalkTalk Consumer customer MyAccount
  • If not a customer, rejoin TalkTalk for home broadband or subscribe to  TalkTalk MailPlus

 About TalkTalk MailPlus

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