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Email password recovery

First Timer
Message 5 of 5


I'm locked out of email and trying to reset my password but the recovery email goes to the email address I can’t access. Is there a way to change recovery email settings?




Message 1 of 5

Hi Sarah1985, I've sent you a personal message to get more information. 



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Message 2 of 5

I've alerted TalkTalk Support for your request for password recovery reset details to be set up. 


In the meantime, assume your mailbox has been compromised. Run anti-virus and anti-malware scans on all your email devices just in case the password is being discovered.

GondolaVolunteer 2017-2022

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First Timer
Message 3 of 5


Thanks for the quick reply 😊

I can't log in to email. 



Community Star
Message 4 of 5

Hi Sarah1985 


Just in case you haven't tried to sign in via webmail:


Select here: Sign in to TalkTalk Mail

Enter your email address and password, select Sign in.


Let us know if you get a password incorrect error message or if you can sign in. 


If you can get into your mailbox then set up password recovery via the main settings menu and the Update your reset details menu item.


If that doesn't work I'll

let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.


Prepare for TalkTalk Mail Support by including in your Community Profile:

  • Your name, current home 'phone number (if available). An alternative (mobile preferred) contact number. Full address with postcode (Location)
  • Scroll down to Private notes to add the email address needing recovery, other notes etc
  • After checking and updating, Save changes

Select here: Update your profile

A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.


When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the  TalkTalk Mail sign in that you can access the mailbox.

GondolaVolunteer 2017-2022

  Like below to appreciate my help . . . Mark as solved  Accept as Solution