on 28-10-2021 06:53 PM
I'm locked out of email and trying to reset my password but the recovery email goes to the email address I can’t access. Is there a way to change recovery email settings?
on 01-11-2021 08:40 AM
on 28-10-2021 07:47 PM
on 28-10-2021 07:02 PM
Just in case you haven't tried to sign in via webmail:
Select here: Sign in to TalkTalk Mail
Enter your email address and password, select Sign in.
Let us know if you get a password incorrect error message or if you can sign in.
If you can get into your mailbox then set up password recovery via the main settings menu and the Update your reset details menu item.
If that doesn't work I'll
let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.
Prepare for TalkTalk Mail Support by including in your Community Profile:
Select here: Update your profile
A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.
When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the TalkTalk Mail sign in that you can access the mailbox.