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Email password

ttrps
Chat Champion
Message 6 of 6

My email password is no longer working for some reason.

 

I've tried to reset it, but it only offers to send a reset email to the email account I can't log in to.

 

What do I do now? Help please.

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5 REPLIES 5

Message 1 of 6

Thanks for confirming the security information. Please provide the affected email, alternate email and mobile number for the password reset tool. Send this in a Personal Message. Have you ever setup the password reset tool before?

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 2 of 6

Hi ttrps, I've sent you a personal message to obtain more information. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 3 of 6

TalkTalk Support will respond to you here from Monday onwards.

 

Just wondering if your password recovery reset details were previously set up for password recovery? I'm asking because on Saturday I discovered, for all of my mailboxes, the reset details had been erased so I had to repeat the set up of password recovery reset details.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution

ttrps
Chat Champion
Message 4 of 6

Many thanks! I have tried via webmail and it is no longer recognising my password. The only option is a reset message to the email account I can't get into :-), which is an odd set up. I'll wait for the contact you mention. Thanks again for your help!

Gondola
Community Star
Message 5 of 6

If the password is not working via the TalkTalk Mail webmail sign in then you'll need TalkTalk Support help to set up your password recovery Reset Details.

 

Select here: Sign in to TalkTalk Mail

Enter your email address and password, select Sign in.

This is to check if the password is working for the TalkTalk Mail webmail sign in.

 

If you can get signed in then follow the guide in the Password Recovery topic at the head of this forum to set up Reset Details.

 

If that's not possible, I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

 

Prepare for TalkTalk Mail Support by including in your Community Profile:

  • Your name, current home 'phone number (if available). An alternative (mobile preferred) contact number. Full address with postcode (Location)
  • Scroll down to Private notes to add the email address needing recovery, other notes etc
  • After checking and updating, Save changes

Select here: Update your profile

A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.

 

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the  TalkTalk Mail sign in that you can access the mailbox.

 

For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password. And when you do get access via the  TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages.

  • Select the Main Settings menu icon      triple line icon top right on the blue header
    (Mobile browser? use the desktop version)
  • Select Settings from the top of the menu
  • Select the inward facing arrowhead by Mail (or Email) in the left side panel
  • Select Filter Rules
    If you see There is no rule defined then you need go no further.
  • To delete a Filter rule including any Auto forward
    select the Dustbin icon    to the right of the rule
    The icon background will turn red   
  • To confirm you really want to delete this Filter rule
    Select the blue Delete button

Let us know if you need more guidance.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution