on 03-08-2021 12:02 PM
I'm experiencing the email problem described by people below with my Pipex email address. I've checked the settings on my account as suggested by Ady and on my iPad account they are already up-to-date. On that account I seem to be able to receive email at the moment but not send it and I don't know why. I also logged onto webmail and there I could also receive email but not send it.
I've tried to update the settings on my desktop where I use Outlook, and when I enter the correct information I get a message from Outlook saying something went wrong and they can't update it. Any suggestions where I can go from here?
Answered! Go to Solution.
on 03-08-2021 02:34 PM
03-08-2021 02:07 PM - edited 03-08-2021 02:12 PM
I’ve just changed the Pipex host names over to TalkTalk and I’m back up and running.
So for me, using “mail.talktalk.net” and “smtp.talktalk.net” has worked to get clients back up and running (tested on iPhone X, iPad Pro and iMac).
I didn’t have to change any other setting so port and security that worked yesterday for legacy Pipex host continue to work fine for TalkTalk host.
For anyone still having issue it may be worth checking port and security settings, these are mine.
Note I’m still using POP hence 995, for those using IMAP it’s 993.
Anyhow, hope this helps.
on 03-08-2021 12:45 PM
Hi I have the same problem after making changes, I don't think its a client problem as I have tried from talktalk webmail and I still get the problem nothing will send, I can receive.
03-08-2021 12:14 PM - edited 03-08-2021 12:15 PM
I’ve just seen your post and I’m trying to understand what’s going on. As of this morning none of my clients are connecting to incoming or outgoing Pipex servers.
I’ve noticed the Mail status page reporting issues and comments that it’s possibly DNS related, but also seeing instructions to update certain settings from legacy to TalkTalk.
I’m still running with pop.dsl.pipex.com and smtp.dsl.piex.com, are these still valid and the issue is at talktalks end or do we now have to change over to using mail.talktalk.net and smtp.talktalk.net respectively.