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Email says password incorrect but address not showing in My Account

First Timer
Message 2 of 2

To cut a long story short, I had email lissues on my PC and when trying to log in had to reinput email password (which I cant remember) and said it was wrong.

I logged into My Account & the email address is not associated that account - even though I have been using for years.

So I now have an email address which I cant access as I cant remember the password, is not associated in My Account so I cant change the password there. I dont have a rescue email setup according to TalkTalk.

Any suggestions?


Support Team
Message 1 of 2

Hi amp8383, I can help you get this sorted. I need you to add ALL of the following to the private note section of your community profile:


Email address affected.


Full Name.


Date of Birth.


Mobile contact number.


Phone number linked to email address


Full postal address email is linked to.


Once you've added that post back to let me know and I'll raise a fault ticket to get this sorted for you.

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.