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Email server IP blacklisted

Message 4 of 4

We have the same issue (our mail server IP address is 91.192.195.166)

 

All emails to TalkTalk addresses are being refused with this message:

554 cm8nec mx.talktalk.net 7hizivn3WwmLk IP Blacklisted (TT103)

 

Cloudmark say our server is not listed as having a bad reputation

 

Submitted IP Address is Not Listed in Cloudmark Sender Intelligence

The SMTP rejection that you have received is not the result of current data provided by Cloudmark Sender Intelligence.

If you believe that this is incorrect and that your IP address does have a poor Cloudmark Sender Intelligence reputation, please resubmit the form below to request reevaluation by our Security Operations Center. An abuse engineer will investigate and respond to you within one business day. Requests that do not contain an error message or time-stamped log entry will not receive a response.

 

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3 REPLIES 3

Chris-TalkTalk
Support Team
Message 1 of 4

Hi ian-johnston-foremostgolf,

 

When you get a minute could you complete your Community Profile as Gondola has requested 


Thanks

Chris

 

 

 

 

I8this
Philosopher
Message 2 of 4

For information:-

 

91.192.195.166 IP address Information

The IP address 91.192.195.166 was found in United Kingdom. It is allocated to Compuweb Communications Services Limited. Additional IP location information, as well as network tools are available below.

IP address:91.192.195.166
hostname:mail.foremostgolf.com
ISP:Compuweb Communications Services Limited
Country:United Kingdom (GB)
 
latitude:51.4964
longitude:-0.1224
inetnum:        91.192.192.0 - 91.192.195.255
netname:        COMPUWEB-COMMUNICATIONS
country:        GB
org:            ORG-CCSL4-RIPE
admin-c:        KM2537-RIPE
tech-c:         KM2537-RIPE
status:         ASSIGNED PI
mnt-by:         RIPE-NCC-END-MNT
mnt-by:         COMPCOMM-MNT
mnt-routes:     COMPCOMM-MNT
mnt-domains:    COMPCOMM-MNT
created:        2007-03-06T12:06:36Z
last-modified:  2016-04-14T11:09:44Z
source:         RIPE # Filtered

organisation:   ORG-CCSL4-RIPE
org-name:       Compuweb Communications Services Limited
org-type:       LIR
address:        Bowden Drive
address:        NG9 2JY
address:        Nottingham
address:        UNITED KINGDOM
phone:          +441157401234
admin-c:        KM2537-RIPE
admin-c:        JH25620-RIPE
tech-c:         JH25620-RIPE
abuse-c:        CWCS
mnt-ref:        RIPE-NCC-HM-MNT
mnt-ref:        COMPCOMM-MNT
mnt-by:         RIPE-NCC-HM-MNT
mnt-by:         COMPCOMM-MNT
created:        2010-10-01T15:38:50Z
last-modified:  2018-02-16T10:21:54Z
source:         RIPE # Filtered

person:         Karl Mendez
address:        Compuweb Communications Services Limited
address:        Bowden Drive
address:        Beeston
address:        Nottingham
address:        NG9 2JY
address:        UK
phone:          +44 115 968 3150
fax-no:         +44 115 968 3159
nic-hdl:        KM2537-RIPE
mnt-by:         COMPCOMM-MNT
created:        1970-01-01T00:00:00Z
last-modified:  2016-06-03T18:31:33Z
source:         RIPE # Filtered


route:          91.192.194.0/23
descr:          CompuWeb Communications Services Limited
origin:         AS15510
org:            ORG-CCSL4-RIPE
mnt-by:         COMPCOMM-MNT
created:        2015-12-14T16:56:19Z
last-modified:  2015-12-14T16:56:19Z
source:         RIPE

organisation:   ORG-CCSL4-RIPE
org-name:       Compuweb Communications Services Limited
org-type:       LIR
address:        Bowden Drive
address:        NG9 2JY
address:        Nottingham
address:        UNITED KINGDOM
phone:          +441157401234
admin-c:        KM2537-RIPE
admin-c:        JH25620-RIPE
tech-c:         JH25620-RIPE
abuse-c:        CWCS
mnt-ref:        RIPE-NCC-HM-MNT
mnt-ref:        COMPCOMM-MNT
mnt-by:         RIPE-NCC-HM-MNT
mnt-by:         COMPCOMM-MNT
created:        2010-10-01T15:38:50Z
last-modified:  2018-02-16T10:21:54Z
source:         RIPE # Filtered
If case you have forgotten the Do’s and Don’ts. There are members that have. Remember:-Be yourself and tell it like it is,. Be courteous to other customers. Give others the benefit of the doubt. Update your community profile. The Forum Guidelines apply to ALL members there are/should be, NO exceptions. If you have nothing nice to say, then say nothing at all. Now a wizard.
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Gondola
Community Star
Message 3 of 4

Hi @ian-johnston-foremostgolf 

 

TalkTalk normally blacklists sending IP addresses or domains if multiple customers have marked emails as Spam or you're sending to multiple talktalk managed email addresses that are not active.

 

The sender IP address you've quoted is on the TRUNCATE blacklist. This is an auto-created blacklist populated by IP addresses that have been detected as involved in sending spam. There is no removal process for this blacklist but the entries do auto-remove after, usually, a period of 2 weeks if no further 'spam' is detected.

 

The usual advice is to regularly check that all mail addresses on your mailshots are willing recipients.

 

I'll alert the TalkTalk Community team for you to see what can be discovered from the TalkTalk end.

 

In the meantime, please update your Community Profile Personal Information (Click here) to include your name, current contact 'phone numbers and address with postcode (location) then scroll down and add the sending email address to Private notes together with some examples of talktalk mail addresses on your mail list and then Save changes.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution