email support

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Email server issue

First Timer
Message 3 of 3



I've got 4 email addresses and 3 work fine on my phone but setting up the mail one doesn't verify the server details?


I'm using my email address and webmail password (which is fine logging into webmail) and the correct ports setup 993 (mail) and 587 (smtp)


Tried speaking to someone at Talktalk  but that was useless.

Any ideas?




Support Team
Message 1 of 3

Hi MikeV, Gondola will help you get this sorted. If you need my help Gondola will let me know. 



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Community Star
Message 2 of 3

Hi Mikev 


Is the password strong? Is the email address listed in your TalkTalk Consumer customer MyAccount?


Prepare for TalkTalk Support by including in your Community Profile:

  • Your name, current TalkTalk home 'phone number. An alternative (mobile preferred) contact number. Full address with postcode (Location)
  • Scroll down to Private notes to add the email address you're having problems with, notes and reference etc
  • After checking and updating, Save changes

Select here: Update your profile


What's the email domain?

GondolaVolunteer 2017-2021

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