on 26-06-2022 08:44 AM
I have recently moved to Thunderbird as my email client which I use as a pop3 client. I have a legacy dsl.pipex.com account and I can access incoming mail using pop.dsl.pipex.com on port 110 but not if I change to the recommended mail.talktalk.net on port 995 (or 993). The connection just times out without asking for my password.
I am successfully using the outgoing server on mail.talktalk.net port 587.
Please can someone help with the incoming settings ? as I fear access to the pop.dsl.pipex.com server may be lost again as happened recently.?
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on 26-06-2022 11:38 AM
Thanks for the screenshot. I can see what's wrong. The incoming mail server does not work with STARTTLS. Just change the incoming POP mail server to Connection security SSL/TLS.
All of your other settings are perfect.
There's just an observation that you may be using a password that the mail server may think is too weak. Easy to remember but if it's not strong enough the mail server can refuse to connect.
But hopefully the one change for the incoming POP server only will resume your use of Thunderbird.
on 26-06-2022 09:52 AM - last edited on 26-06-2022 12:09 PM by Gondola
Hi Gondola, Thanks for trying to help me with this. I do not save the talktalk passwords in Thunderbird - I'm happy to be prompted each time I open thunderbird to enter the incoming password in a pop-up. Also the first time I send a mail in a Thunderbird session I get a pop-up to ennter it. When I change the incoming sever settings from pop.dsl.pipex.com on port 110 to the the mail.talktalk.net on port 995 and force a 'get messages' then I see a message at the bottom of Thunderbird 'Connected to mail.talktalk.net...' and after about 90 secs a pop-up appears saying 'Connection to server mail.talktalk.net has timed out'.
I have tried exiting and restarting Thunderbird to ensure it is forgetting my session password to ensure it re-requests it but with the mail.talktalk .net server I cannot get it work.
I attach screen shots of the settings as you requested.
Kind regards, HKBrock
on 26-06-2022 09:11 AM
For the dsl.pipex.com account set up on Thunderbird I recommend you delete the saved login password so that when you next receive or send mail there's a forced pop-up to request you enter the password. Don't forget to remember the password
The Thunderbird software / app will require updating of email settings. All TalkTalk Consumer mailboxes use the same Email Settings. See TalkTalk Mail Support Hub
On updating the email software incoming, outgoing and some advanced server settings, you'll possibly be asked to accept a new certificate (yes, accept) and to enter the email password so have the current password ready. Tick to remember or save the password before entering it.
Supported email client and app settings are:
|User Name||Full dsl.pipex email address|
|Password||dsl.pipex email password|
|Incoming mail server||mail.talktalk.net|
|Incoming Port (POP3)||995|
|Incoming Connection Security||SSL/TLS
|Outgoing mail server||smtp.talktalk.net|
|Outgoing Connection Security||STARTTLS
|Authentication Method||Normal Password|
If you still have a connection issue then screenshot the incoming and outgoing (SMTP) server settings that you've set up and after image editing the first part of your email address upload here using the camera icon above the Reply area.