Last few days having problems sending emails from my Pipex email address to a relative with a Yahoo address. Keep getting the following response from firstname.lastname@example.org that delivery failed.
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients was aborted after 13.9 hour(s):
Reason: The following message to email@example.com was undeliverable.The reason for the problem: Maximum Retry Queue Age Reached
I see other threads on this forum with the same problem sending to other domains (eg. Sky) and wonder whether there is a wider issue extending to Yahoo too ?
Hi stevesurrey, there's an open incident for this. We were told that a fix had been put in place some 6 days ago or so. It was suggested that mailboxes would feel the benefit at different rates. I've sent a chase through our incident management team yesterday, I'm expecting an update later today from them. I'll post back as soon as I hear.
That seems to be a common effect at the moment. I'm still waiting for the incidents team to update the ticket. I'll let you know more when I have it for you.
I believe it's because the fix was deployed and it was believed it would clear the issue. The manager is aware that the fault is ongoing.
Yes its definitely still ongoing as I got a delivery failure report today in respect of a message I sent yesterday evening. The message that was successfully delivered on Monday (albeit very late) must have been a fluke. Any indication of a timescale for this fault to be fully resolved ?
I'm chasing for updates daily and often multiple times daily. I'll post anything I get back.
I appreciate your help @OCE_Ady. However, looking back, I note I first started getting non-delivery reports on messages to Yahoo addresses back on 21 May. 5 weeks on and the problem remains unresolved so you can imagine my and other affected users frustration at TalkTalk's lack of progress.
Many customers have been experiencing the problem for longer than that. I don't have to imagine your frustration, I'm feeling it from all of you everyday and then I turn around and pass it up the chain often 5 or 6 times a day. There are processes I have to follow in order to escalate these issues, but I'll always do whatever I can to help.
Same problem here. I have a yahoo.co.uk account I use as well. I tried forwarding some emails to it that I downloaded to MSOutlook from my TalkTalk account (pipex email address). They all bounced back after 24 hours as exceeding the number of retries.
Reminds me of a similar problem I (and others) had a few years ago with BT email addresses. I think it was something to do with blocking software on the servers (either BT or TalkTalk).
Wonder if it happens with talktalk.co.uk email addresses or if its just affects the legacy email addresses like Pipex and Tiscali
Hi GEG63, it shouldn't be happening with your TT or Tiscali mailboxes in this way as they are on a different platform, network and equipment.
@OCE_Ady your help is always appreciated and any frustration I feel is not aimed at you personally.
FYI I sent a couple of test messages from my Pipex email address yesterday and received non-delivery reports from Yahoo and AOL addresses too.
I don't take it personally, but I'm here to help and represent you to the business. So if you guys are frustrated I'm frustrated. I chase the issues daily and escalate whenever possible.
I've sent the daily chaser and expect an answer before lunch. I'll post to let you know what I hear.
Well they simply neglected to reply. I've already sent today's chaser and will do the self same thing tomorrow.