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Emails To Yahoo Address Bouncing

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126 REPLIES 126
stevesurrey
Enlightened One

Last  few days having problems sending emails from my Pipex email address to a relative with a Yahoo address. Keep getting the following response from mailer-daemon@talktalk.net that delivery failed.

 

This is an automatically generated Delivery Status Notification.    
Delivery to the following recipients was aborted after 13.9 hour(s):
xxxxx@yahoo.co.uk

Reason: The following message to xxxxx@yahoo.co.uk was undeliverable.The reason for the problem:  Maximum Retry Queue Age Reached

 

I see other threads on this forum with the same problem sending to other domains (eg. Sky) and wonder whether there is a wider issue extending to Yahoo too ?

Eureka! Pipex mailboxes have migrated!
Western_Miller
Participant

@stevesurreyyou are not the only person with this issue I've also had a number of emails to @yahoo.co.uk returned as undeliverable this week.

OCE_Ady
Community Team - TT Staff

Hi stevesurrey, there's an open incident for this. We were told that a fix had been put in place some 6 days ago or so. It was suggested that mailboxes would feel the benefit at different rates. I've sent a chase through our incident management team yesterday, I'm expecting an update later today from them. I'll post back as soon as I hear. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


stevesurrey
Enlightened One

@OCE_Ady I sent a test message yesterday evening to the yahoo address and it was delivered albeit 6-7 hours after sending.

Eureka! Pipex mailboxes have migrated!
OCE_Ady
Community Team - TT Staff

That seems to be a common effect at the moment. I'm still waiting for the incidents team to update the ticket. I'll let you know more when I have it for you. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


stevesurrey
Enlightened One

@OCE_Ady why isn't this longstanding incident reported on the service status page?

Eureka! Pipex mailboxes have migrated!
OCE_Ady
Community Team - TT Staff

I believe it's because the fix was deployed and it was believed it would clear the issue. The manager is aware that the fault is ongoing. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


stevesurrey
Enlightened One

Yes its definitely still ongoing as I got a delivery failure report today in respect of a message I sent yesterday evening. The message that was successfully delivered on Monday (albeit very late) must have been a fluke. Any indication of a timescale for this fault to be fully resolved ?

Eureka! Pipex mailboxes have migrated!
OCE_Ady
Community Team - TT Staff

I'm chasing for updates daily and often multiple times daily. I'll post anything I get back. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


stevesurrey
Enlightened One

I appreciate your help @OCE_Ady. However, looking back, I note I first started getting non-delivery reports on messages to Yahoo addresses back on 21 May. 5 weeks on and the problem remains unresolved so you can imagine my and other affected users frustration at TalkTalk's lack of progress.

Eureka! Pipex mailboxes have migrated!
OCE_Ady
Community Team - TT Staff

Many customers have been experiencing the problem for longer than that. I don't have to imagine your frustration, I'm feeling it from all of you everyday and then I turn around and pass it up the chain often 5 or 6 times a day. There are processes I have to follow in order to escalate these issues, but I'll always do whatever I can to help.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


GEG63
Whizz Kid

Same problem here. I have a yahoo.co.uk account I use as well. I tried forwarding some emails to it that I downloaded to MSOutlook from my TalkTalk account (pipex email address). They all bounced back after 24 hours as exceeding the number of retries.

Reminds me of a similar problem I (and others) had a few years ago with  BT  email addresses. I think it was something to do with blocking software on the servers (either BT or TalkTalk).

 

Wonder if it happens with talktalk.co.uk email addresses or if its just affects the legacy email addresses like Pipex and Tiscali

OCE_Ady
Community Team - TT Staff

Hi GEG63, it shouldn't be happening with your TT or Tiscali mailboxes in this way as they are on a different platform, network and equipment. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


stevesurrey
Enlightened One

@OCE_Ady your help is always appreciated and any frustration I feel is not aimed at you personally.

 

FYI I sent a couple of test messages from my Pipex email address yesterday and received non-delivery reports from Yahoo and AOL addresses too.

Eureka! Pipex mailboxes have migrated!
OCE_Ady
Community Team - TT Staff

I don't take it personally, but I'm here to help and represent you to the business. So if you guys are frustrated I'm frustrated. I chase the issues daily and escalate whenever possible.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Windybuffs
Popular Poster
Thanks for your help. I am having the same problem, as recently as last night, so I will keep an eye on these posts and hope that the situation gets resolved very soon.
CrazyOtto
Participant

This issue is still dragging on.  It's many weeks now.  It's a blasted nuisance.

OCE_Ady
Community Team - TT Staff

I've sent the daily chaser and expect an answer before lunch. I'll post to let you know what I hear. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


stevesurrey
Enlightened One

So @OCE_Ady  what answer did the email boffins have for you today ?

Eureka! Pipex mailboxes have migrated!
OCE_Ady
Community Team - TT Staff

Well they simply neglected to reply. I've already sent today's chaser and will do the self same thing tomorrow. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.