on 21-06-2019 05:51 PM
Last few days having problems sending emails from my Pipex email address to a relative with a Yahoo address. Keep getting the following response from email@example.com that delivery failed.
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients was aborted after 13.9 hour(s):
Reason: The following message to firstname.lastname@example.org was undeliverable.The reason for the problem: Maximum Retry Queue Age Reached
I see other threads on this forum with the same problem sending to other domains (eg. Sky) and wonder whether there is a wider issue extending to Yahoo too ?
on 05-07-2019 10:45 AM
I've been asked for a full list of the domains you can't send to. Please let me have them as soon as you can.
on 05-07-2019 10:37 AM
on 04-07-2019 03:00 PM
on 04-07-2019 02:20 PM
FYI @Ady-TalkTalk I have sent test emails to addresses on Yahoo, AOL, Hotmail & Gmail domains earlier this afternoon and none received (yet).
on 04-07-2019 01:33 PM
I note the Service Status page now includes a note about Pipex problems altho it is rather vague. A small step forward though. Do you have any more specific info on when/how the fault will eventually (I hope) be resolved @Ady-TalkTalk ?
on 02-07-2019 07:31 AM
Well they simply neglected to reply. I've already sent today's chaser and will do the self same thing tomorrow.
on 01-07-2019 10:08 AM
I've sent the daily chaser and expect an answer before lunch. I'll post to let you know what I hear.
on 28-06-2019 12:46 PM
I don't take it personally, but I'm here to help and represent you to the business. So if you guys are frustrated I'm frustrated. I chase the issues daily and escalate whenever possible.
on 28-06-2019 12:26 PM
@Ady-TalkTalk your help is always appreciated and any frustration I feel is not aimed at you personally.
FYI I sent a couple of test messages from my Pipex email address yesterday and received non-delivery reports from Yahoo and AOL addresses too.
on 28-06-2019 12:19 PM
Hi GEG63, it shouldn't be happening with your TT or Tiscali mailboxes in this way as they are on a different platform, network and equipment.
on 28-06-2019 10:31 AM
Same problem here. I have a yahoo.co.uk account I use as well. I tried forwarding some emails to it that I downloaded to MSOutlook from my TalkTalk account (pipex email address). They all bounced back after 24 hours as exceeding the number of retries.
Reminds me of a similar problem I (and others) had a few years ago with BT email addresses. I think it was something to do with blocking software on the servers (either BT or TalkTalk).
Wonder if it happens with talktalk.co.uk email addresses or if its just affects the legacy email addresses like Pipex and Tiscali
on 28-06-2019 07:48 AM
Many customers have been experiencing the problem for longer than that. I don't have to imagine your frustration, I'm feeling it from all of you everyday and then I turn around and pass it up the chain often 5 or 6 times a day. There are processes I have to follow in order to escalate these issues, but I'll always do whatever I can to help.
on 27-06-2019 02:09 PM
I appreciate your help @Ady-TalkTalk. However, looking back, I note I first started getting non-delivery reports on messages to Yahoo addresses back on 21 May. 5 weeks on and the problem remains unresolved so you can imagine my and other affected users frustration at TalkTalk's lack of progress.
on 27-06-2019 08:47 AM
I'm chasing for updates daily and often multiple times daily. I'll post anything I get back.
on 26-06-2019 06:09 PM
Yes its definitely still ongoing as I got a delivery failure report today in respect of a message I sent yesterday evening. The message that was successfully delivered on Monday (albeit very late) must have been a fluke. Any indication of a timescale for this fault to be fully resolved ?