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Emails To Yahoo Address Bouncing

stevesurrey
Insightful One
Message 127 of 127

Last  few days having problems sending emails from my Pipex email address to a relative with a Yahoo address. Keep getting the following response from mailer-daemon@talktalk.net that delivery failed.

 

This is an automatically generated Delivery Status Notification.    
Delivery to the following recipients was aborted after 13.9 hour(s):
xxxxx@yahoo.co.uk

Reason: The following message to xxxxx@yahoo.co.uk was undeliverable.The reason for the problem:  Maximum Retry Queue Age Reached

 

I see other threads on this forum with the same problem sending to other domains (eg. Sky) and wonder whether there is a wider issue extending to Yahoo too ?

Eureka! Pipex mailboxes have migrated!
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126 REPLIES 126

Message 101 of 127
Yahoo.co.uk
Thanks for your continued help with this.
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Message 102 of 127

I've been asked for a full list of the domains you can't send to. Please let me have them as soon as you can.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 103 of 127

I've sent a chaser asking for updates again this morning. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 104 of 127

I eventually got non-delivery reports from Yahoo and AOL but nothing from Hotmail or GMail altho they never arrived either.

Eureka! Pipex mailboxes have migrated!
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Message 105 of 127

Thanks for the continuing updates. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 106 of 127

FYI @Ady-TalkTalk I have sent test emails to addresses on Yahoo, AOL, Hotmail & Gmail domains earlier this afternoon and none received (yet).

Eureka! Pipex mailboxes have migrated!
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Message 107 of 127

I note the Service Status page now includes a note about Pipex problems altho it is rather vague. A small step forward though. Do you have any more specific info on when/how the fault will eventually (I hope) be resolved @Ady-TalkTalk ?

Eureka! Pipex mailboxes have migrated!
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Message 108 of 127

Well they simply neglected to reply. I've already sent today's chaser and will do the self same thing tomorrow. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 109 of 127

So @Ady-TalkTalk  what answer did the email boffins have for you today ?

Eureka! Pipex mailboxes have migrated!
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Message 110 of 127

I've sent the daily chaser and expect an answer before lunch. I'll post to let you know what I hear. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 111 of 127

This issue is still dragging on.  It's many weeks now.  It's a blasted nuisance.

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Message 112 of 127
Thanks for your help. I am having the same problem, as recently as last night, so I will keep an eye on these posts and hope that the situation gets resolved very soon.
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Message 113 of 127

I don't take it personally, but I'm here to help and represent you to the business. So if you guys are frustrated I'm frustrated. I chase the issues daily and escalate whenever possible.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 114 of 127

@Ady-TalkTalk your help is always appreciated and any frustration I feel is not aimed at you personally.

 

FYI I sent a couple of test messages from my Pipex email address yesterday and received non-delivery reports from Yahoo and AOL addresses too.

Eureka! Pipex mailboxes have migrated!
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Message 115 of 127

Hi GEG63, it shouldn't be happening with your TT or Tiscali mailboxes in this way as they are on a different platform, network and equipment. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 116 of 127

Same problem here. I have a yahoo.co.uk account I use as well. I tried forwarding some emails to it that I downloaded to MSOutlook from my TalkTalk account (pipex email address). They all bounced back after 24 hours as exceeding the number of retries.

Reminds me of a similar problem I (and others) had a few years ago with  BT  email addresses. I think it was something to do with blocking software on the servers (either BT or TalkTalk).

 

Wonder if it happens with talktalk.co.uk email addresses or if its just affects the legacy email addresses like Pipex and Tiscali

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Message 117 of 127

Many customers have been experiencing the problem for longer than that. I don't have to imagine your frustration, I'm feeling it from all of you everyday and then I turn around and pass it up the chain often 5 or 6 times a day. There are processes I have to follow in order to escalate these issues, but I'll always do whatever I can to help.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 118 of 127

I appreciate your help @Ady-TalkTalk. However, looking back, I note I first started getting non-delivery reports on messages to Yahoo addresses back on 21 May. 5 weeks on and the problem remains unresolved so you can imagine my and other affected users frustration at TalkTalk's lack of progress.

Eureka! Pipex mailboxes have migrated!
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Ady-TalkTalk
Support Team
Message 119 of 127

I'm chasing for updates daily and often multiple times daily. I'll post anything I get back. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 120 of 127

Yes its definitely still ongoing as I got a delivery failure report today in respect of a message I sent yesterday evening. The message that was successfully delivered on Monday (albeit very late) must have been a fluke. Any indication of a timescale for this fault to be fully resolved ?

Eureka! Pipex mailboxes have migrated!
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