on 09-12-2020 11:29 PM
My Talktalk emails prior to today have disappeared from my inbox, including flagged emails that I needed to keep. I don’t know why this has happened. Is there anything I can do to retrieve them?
Answered! Go to Solution.
on 14-12-2020 07:28 AM
on 11-12-2020 06:05 PM
The good news is that it looks like the actions taken to change the password and check the mailbox shows the mailbox working normally.
But, as TalkTalk do not offer a backup service then unless you've got copies of the mail messages backed up then anything left in the Inbox that's now seemingly downloaded and deleted is not recoverable.
Other folders (My folders) would be unaffected if it was a POP3 mail collection that's taken place because POP3 interacts only with the Inbox.
on 11-12-2020 12:20 PM
If you got a screen saying there are no rules defined that's perfect. The password change will have locked out any devices and sign ins not under your control and the absence of Filter rules and Auto forward means there's nobody viewing your mail messages.
The self test of sending yourself a mail message should prove the mailbox is working as expected as the mail message should arrive in and stay in the Inbox until you choose to Delete it.
So far as you can tell, is the mailbox now sending and receiving mail messages as normal?
on 11-12-2020 10:48 AM
Hi Linda, me again.
Did you successfully change the email password so that you're now signing in via a browser on your iPhone to your TalkTalk mailbox.
Enter your email address, select Continue.
Enter your email password, select Sign in.
The mobile browser does have access to the Auto forward setup but not the full set of filter rules that are available only to a desktop browser or mobile browser in desktop mode.
So, to check the Auto forward is not enabled:
To check the full set of Filter rules you can do that via your iPhone but first you need to ask the browser to select the Desktop site.
Let us know what you found, if anything.
Now check by sending yourself a mail message. Compose and send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.
Let us know of any error message, or if mail does not arrive in the Inbox or disappears from the Inbox. But hopefully, no mail will disappear and you'll now have a fully working mailbox under your complete control.
on 11-12-2020 05:53 AM
Log into webmail and on the right click on the 3 horizontal lines. Click on settings and then on the left you've got the options choose Email then your dropdown options are there. Choose auto forward and if there's anything in there remove them and double check the filters whilst there too.
on 10-12-2020 10:41 AM
In that case it's important to check the mail filters and forwards to make sure that there are none setup.
on 10-12-2020 06:41 AM
on 09-12-2020 11:38 PM
If you've recently connected a new device or mail collection service to pick up your mail messages then the mail messages from the Inbox will have been downloaded to the device or collection service and the originals deleted from the Inbox. That's the default action when mail messages are picked up by what's known as POP3 protocol.
So, the messages will be on the new device or newly connected service. If that's not under your control then you should consider that your mailbox is compromised and someone knows the password.
You would be best advised to scan your devices to remove viruses, trojans and password grabbing malware and then Change your email password.
Let us know if you need further advice or help and support.