Hi, I book with Cineworld regularly and until yesterday the confirmation email was received in my inbox instantly. I have received numerous other emails, so looks to be specific to this senders.
Wondering if I’ve accidentally put a block on, but don’t know how to check, anyone know how?
Go via the TalkTalk Mail sign in check there's no Filter rule diverting your mail messages.
Main Settings menu (triple line icon top right header - mobile browser? use the desktop version) > Settings > Select the arrow by Mail / Email in the side panel > select Filter rules - if there are any select Disable or Delete.
Let us know if you see any unexpected Filter rules.
Advice on using TalkTalk Mail.
Hi, thanks for telling me how to find the rules.
i only have move to folders and none should have affected the cineworld senders. I have set up a move rule now, and asked them to resend, which they say they have. Still nothing received my end.
If there are any Filter rules there then my recommendation is to Disable all. We have seen hackers modify filter rules so even if you set up a Filter rule then whilst troubleshooting please Disable all. Worth also checking that there's no Auto forward of your mail.
Test that nothing is impacting the receipt of mail in the Inbox by composing and sending the mailbox a message. Check the message is copied in to the Sent objects folder and then arrives and stays in the Inbox. If messages do not stay in the Inbox then a mail app may be collecting and deleting them.
To lock out an unauthorised mail app then change the mailbox password. Changing your email password
I have now disabled all Rules and there are no forwarding settings.
messages composed and sent to myself behave normally. I have now been to the cinema, so will not expect anything from that sender until I book again, so cannot test that until then.
I think I will change password anyway.
thanks for your help
I changed passwords and booked a new film, but still did not receive confirmation. Then I changed my Cineworld details to use an alternate email account: not a TalkTalk one. I got all the mail regarding the account setting changes but still not the booking confirmation.
Don't now think that it is a TalkTalk issue so will go back to Cineworld. I have work round so all good.