on 27-08-2021 03:00 PM
I am not receiving emails from a specific email address which relates to Schroders Personal Wealth (SPW). I am missing important emails. I can only assume that this particular site is being blocked. Has any one else had this problem?
on 31-08-2021 11:19 AM
Hi Haydn1, if you can personal message me or add the following details to private notes in your community profile.
Sender email dates and times of messages sent but not received,
Receiving mail address and if possible any error message the sender may have received.
on 27-08-2021 03:51 PM
It's feasible that SPW's marketing has been blocked because TalkTalk's mail users have marked mail as spam as a way to bring an end to a stream of unwanted marketing from the Lloyds Bank Group.
But first check that you have no filter defined that might be blocking or diverting the emails.
Prepare for TalkTalk Mail Support by including in your Community Profile:
Select here: Update your profile
Login via the TalkTalk Mail sign in to check there's no Auto forward or Filter rule diverting your mail messages.