on 27-08-2021 03:00 PM
I am not receiving emails from a specific email address which relates to Schroders Personal Wealth (SPW). I am missing important emails. I can only assume that this particular site is being blocked. Has any one else had this problem?
My colleagues have come back to me. There's nothing showing as rejected or received on our filter.
I've been asked to ask you for the bounce back errors and again specific dates and times of the mail being sent.
Ok now that I see you can't access the website that would suggest other software is in play here. Are you using an AntiVirus or Proxy server?
Tuesday - last edited Tuesday
Hi Haydn, I've sent you a personal message you can reply to that. To see messages there's a blue envelope up to the right on your community page.
Further problems exist with anything to do with Schroders Personal Wealth contact.
Not only am I unable to send or receive emails from schrods accounts, but now I am unable to access 2 sites associated with my Schroders account, namely ctvault.com( where communications are lodged) and also wealth platform.com(where my financial summary is held).
Can you please advise how to resolve and/or unblock Schroders from my account.
on 31-08-2021 11:19 AM
Hi Haydn1, if you can personal message me or add the following details to private notes in your community profile.
Sender email dates and times of messages sent but not received,
Receiving mail address and if possible any error message the sender may have received.
on 27-08-2021 03:51 PM
It's feasible that SPW's marketing has been blocked because TalkTalk's mail users have marked mail as spam as a way to bring an end to a stream of unwanted marketing from the Lloyds Bank Group.
But first check that you have no filter defined that might be blocking or diverting the emails.
Prepare for TalkTalk Mail Support by including in your Community Profile:
Select here: Update your profile
Login via the TalkTalk Mail sign in to check there's no Auto forward or Filter rule diverting your mail messages.