on 11-11-2021 09:54 AM
I am not receiving invoices sent from Sage into my inbox ,lineone seems to be blocking them address of emails is email@example.com , seems unusual as this is widely used software
on 12-11-2021 07:23 AM
Hi paulsealey, if you have it all please add the sending, receiving mail and the the dates of the failed mails. If the sender has received bounce back messages please let us have those too. You can add the information to private notes in your profile.
on 11-11-2021 11:14 AM
As you say, unlikely that TalkTalk are blocking at network level.
Have a look at your online mailbox.
First, prepare for TalkTalk Mail Support by including in your Community Profile, Personal Information (here):
Select here: Sign in to TalkTalk Mail
Enter your email address and password, select Sign in.
Check the Inbox first and then check Spam and Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.
Compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.
Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.
Let us know of any error message, or if mail did not arrive in the Inbox or disappeared from the Inbox.