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Emails not arriving from certain senders

Nashy1000
Popular Poster
Message 11 of 11

Hi. I’m not receiving emails from certain companies, which I really need. I know they’ve sent the emails but I don’t see them in my inbox, spam or bin folders.

I’ve checked the filters in settings and turned it off, even though there weren’t any filters. Please could you help as these emails are important for my holiday. Thanks in advance. Mark.

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10 REPLIES 10

Message 1 of 11

OK, the mail messages being received to a different TalkTalk  email address is great troubleshooting and shows that the network filters aren't stopping delivery. If your online mailbox is showing there is no filter rule defined then there's nothing set up to stop their mail arriving in the Inbox. 

 

And if you changed the password you'll have locked out any unauthorised collection and deletion of mail; although I would expect that to impact all mail to the Inbox. 

 

In summary, if they are actually sending you will be receiving.

GondolaVolunteer 2017-2021

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Nashy1000
Popular Poster
Message 2 of 11

Hi Gondola. The emails are from randoxhealth.com. Gigantic and twickets emails also don’t get through. Unusually, my wife has a talktalk email and Randox emails get through on her phone!!

I have asked them to send another email. Thanks Mark.

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Message 3 of 11

Hi Nashy1000 

 

I believe you're saying that all other expected mail is now being received but there's just the randox one that's not. 

 

Is the sender randox.com or randoxhealth.com and I ask because if the latter I don't see any obvious reason for that to fail on delivery but randox.com is on a blacklist.

 

Have you checked that they are actually sending mail to you? If they were previously blocked, albeit inadvertently, then their mail service could have stopped sending pending restarting and that may need resetting at the sender.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution

Nashy1000
Popular Poster
Message 4 of 11

Hi. I’ve done what you’ve suggested but I’m still not getting emails from Randox Health. For the time being I’ll use another email address bit it would be nice to use my talktalk address.

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Message 5 of 11

Hi Nashy1000, I leave you in Gondola's very capable hands for now. If you need more help Gondola or one of the other stars will give me a nudge.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 6 of 11

Hi Nashy1000 

 

I see that you're showing me a disabled Blocked Senders Filter. That filter will have been inherited from the former webmail platform. It was prone to blocking wanted sites. Although it is showing as disabled I'm going to suggest you select the dustbin icon, on the right hand end of the entry, and confirm deletion to permanently delete that filter rule.

 

Then double check that the Filter rules page shows there is no rule defined.

 

Prepare for TalkTalk Support by updating your Community  MY PROFILE

  • Select your avatar top right, MY SETTINGS, Personal Information, and include:
  • Your name, current TalkTalk home 'phone number (unless taking a full-fibre non voice service). An alternative (mobile preferred) contact number. Full address with postcode (Location)
  • Scroll down to Private notes to add your email address, the sender addresses of the 'missing' emails and notes etc
  • After checking and updating, Save changes

Select here: Update your profile

 

If that blocked senders filter was previously active then it would have been blocking mail and if the wanted senders happened to be blocked then those senders may have ceased sending. It would be useful to ask the senders to reinstate if necessary and repeat the sending so you can tell TalkTalk Support the date and time of sending of their mail messages.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution

Nashy1000
Popular Poster
Message 7 of 11

Hi Gondola. I’ll upload a screen shot of the page I’ve been on.

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Message 8 of 11

Hi Nashy1000 

 

You're not convincing me that you're checking the online mailbox. You see, there's an enable/disable toggle for each filter rule. Or when checking you're going to see a message saying There is no rule defined. 

 

Are you signing in to your TalkTalk mailbox?

 

Select here: Sign in to TalkTalk Mail

Enter your talktalk.net email address and its password, select Sign in.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution

Nashy1000
Popular Poster
Message 9 of 11

Hi Gondola. My email domain is talktalk.net and I’ve checked that there aren’t any filter rules. I turned rules off anyway to see if it made a difference.  Haven’t changed my password.

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Gondola
Community Star
Message 10 of 11

Hi Nashy1000 

 

What's your email domain? talktalk.net or tiscali.co.uk or another from the tiscali era

 

Where did you turn off filters? That may indicate you haven't checked there is no filter rule defined in the TalkTalk Mail settings?

 

Have you changed your mailbox password as a security measure?

 

 Changing your email password

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution

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