on 13-05-2019 08:06 AM
I raised a query about this on the end of an existing thread but I am starting this thread in the hope of a personal response. I use Outlook and a dsl.pipex.com address and have recently experienced failure of emails to reach btinternet email addresses, they are timed out after 24.9 hours.
Having read through other threads and help pages I am bewilderd by what I may have to do to my email settings to sort this problem.
I found a help page showing the recommended settings for dsl.pipex.com and have added to it my current settings. I would be grateful if someone could advise my next steps
My current settings
Log in /Username
email@example.com or firstname.lastname@example.org
Incoming email (POP3)
Outgoing email (SMTP)
Incoming Port (IMAP) Secure
Can’t see IMAP anywhere
Incoming Port (POP3) Secure
995 (note, only appears as POP not POP3
Outgoing Port (IMAP & POP3) Secure
Box not checked
Some email applications might ask you to configure the (Incoming) Authentication in Advanced Settings: select “Password” or “Normal password” (make sure you do not use “MD5” or “Encrypted password”).
If you use Outlook, please make sure the “Secure Password Authentication (SPA)” checkbox is not ticked in your account settings. We do not support SPA. SPA is not selected
on 17-05-2019 07:13 AM
on 16-05-2019 02:03 PM
At last my btinternet contact has decided to look at their email and, marvelous news, my message has been received!
So, thanks for all your help, the BTinternet non-delivery problem is over.
on 14-05-2019 01:31 PM
Many thanks for keeping us updated. There is a current issue with blocking of the pipex server by some email service providers but I'm confident that, now you are using encrypted and authenticated emails, BTInternet will accept your emails.
It might be worth checking with your recipient in the next 24 hours using an alternate email address.
on 14-05-2019 01:29 PM
on 14-05-2019 01:04 PM
I sent a message to one of my btinternet contacts yesterday at 10.47 am and have not heard from them whether it got through or not. However, I have not had the dreaded mailer-daemon message saying it was rejected after 24.9 hours. I have sent emails to other, non-btinternet, contacts and had responses to them so it appears that email is functioning. Not having had the 24.9 hour notice makes me hopeful the btinternet way is now clear. I don't want to chase the btinternet contact but they will respond if the message has got to them, for some reason they may have not checked their emails.
I will update when I know for sure.
on 13-05-2019 11:27 AM
13-05-2019 09:38 AM - edited 13-05-2019 09:46 AM
It would be a great way to start the week by updating the Outlook settings.
It depends which version of Outlook you're using. For Outlook 2016 the dsl.pipex POP3 email settings you need are:
|POP mail server name||pop.dsl.pipex.com|
|Incoming Encrypted Connection||SSL|
|SMTP mail server name||smtp.dsl.pipex.com|
|Outgoing Encrypted Connection||STARTTLS (1)
|Require Network Authentication||Yes|
In summary, when you use a secure encrypted connection and have network authentication then BTInternet will accept your emails.
(1) If there's no option to use STARTTLS set to Auto or if there's just tick boxes for 'requires an encrypted connection' just tick the box.