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Endless email problems with server

Conversation Starter
Message 3 of 3

For several weeks now I have had endless problems with email using my email address.  I also have a email address which works perfectly OK.
Firstly, after deleting - permanently - my emails I then suddenly was resent all my emails from the past few years.  Thousands of them!  That problem may or may not have gone away.
A problem I have had in the past few days is this: I receive an email and then transfer it to my 'saved' folder.  The following day it has disappeared!  I check my Inbox and the email shows up in the summary list, even though I had transferred the message out of my Inbox.  I click (once) on the message in the inbox and in the 'reading' pane it says 

Message cannot be found

The contents of this message cannot be found.

So the message has been lost from my saved items and lost from my Inbox too.  This problem has happened several times recently.
What is going on with the server?  Are you using it as a training facility for new employees?  Really frustrating.


Message 1 of 3

Hi pin-up, Gondola has given you great advice. 


Please let us know how you get on.



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Community Star
Message 2 of 3

Hi pin-up 


The symptoms indicate you're using a malfunctioning email client like Outlook or similar. 


Select here: Sign in to TalkTalk Mail

Enter your tiscali email address and password, select Sign in.


Check that you can send and receive mail messages. 


On your email device, save any messages that aren't in the online mailbox. 


Remove the email account from the email software, close and switch off the device before repowering and re-adding the email account afresh.


Use the TalkTalk Mail settings as these are good for all addresses on the TalkTalk Mail platform. In this respect the tiscali mailbox is not different to the talktalk mailbox. Same platform, same settings, same servers. 


The TalkTalk email settings for all mailboxes managed by TalkTalk Consumer are those given in the  TalkTalk Mail Support Hub


On updating the email software incoming, outgoing and some advanced server settings, you'll possibly be asked to accept a new certificate (yes, accept) and to enter the email password so have the current password ready. Tick to save the password before entering it.


Supported* email client and app settings are:

Account Type  IMAP (recommended) or POP3
Username Full email address
Password Email password
Incoming mail server
Incoming Port (IMAP / POP3) 993 / 995
Incoming Connection Security SSL/TLS (Use SSL on for mobile)
Outgoing mail server
Outgoing Port 587
Outgoing Connection Security STARTTLS (Use SSL on for mobile)
Outgoing Authentication Required Yes
Authentication Method Normal Password

Apple/Mac Mail Connection Security is use TLS/SSL


It's also important to make sure the email address is added to a TalkTalk Consumer customer MyAccount to avoid restriction to webmail only access and possible deletion. 


 Email not showing in My Account

 TalkTalk Mail Plus is the mail only subscription service for TalkTalk Mail users in the UK that are not home broadband customers.


* Email clients, apps and devices that do not support secure mail using a minimum of TLS1.2 connection security are not supported.

GondolaVolunteer 2017-2021

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