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Error when trying to set up a new email - Insecure Connection

Pandasadnap
First Timer
Message 3 of 3

I am trying to set up a new email address in addition to my others but it comes up with a warning "WARNING Cannot establish a secure connection - Proceed anyway?"

 

I am hesitant to proceed as I have just been hacked and need a new email address.

 

Can anyone tell me why it does this and if it's because I was hacked?

 

 

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2 REPLIES 2

Chris-TalkTalk
Support Team
Message 1 of 3

Hi Pandasadnap,

 

How are you getting on, has Gondola's advice helped?

Chris

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Gondola
Community Star
Message 2 of 3

Hi @Pandasadnap 

 

Have you created a new TalkTalk Mail address in your TalkTalk Consumer customer MyAccount?

 

And if so then use the secure SSL/TLS connection security settings in the help page Email settings - IMAP & POP3 for preference using an IMAP account setup.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution