on 21-10-2018 11:48 PM
I have joined the community today. I have been receiving emails to my homecall email address to tell me it was hacked 6 months ago. I can't change my password on the account and I really want to. Im no longer a customer and i dont know what to do
on 22-10-2018 09:27 AM
Hi Worrymenot, please post back once you've added the information requested in Gondola's post. I'll be able to get the fault ticket raised for you straight away for you.
22-10-2018 12:21 AM - edited 22-10-2018 12:24 AM
Worry not. Chances are unless you've actually seen suspicious activity in your sent or junk / trash / deleted folders like emails you haven't sent or have other linked accounts with fraudulent activity then the account hasn't been hacked just targeted with scam emails that are part of a current global scare scam. They'll try and scare you by spoofing your email address so it looks as though it came from your own email account.
But if the password isn't strong then you're wise to have it upgraded.
First, you'll need to prove you're the registered user of the email. Double check that you've added to your Community Profile, Personal Information (Click here) your name, current address and phone numbers and then scroll down and add all of the following in the Private Notes area at the bottom of the page:
The TalkTalk Community support team will verify the user details recorded for the email address. The email expert will reply here to help with account or password recovery. It will take a few days as the homecall email admin team will need authorisation to change the password.
Let me know if you have experienced suspicious activity in relation to the email account and I'll offer more specific help.