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Failed to Log in to server imap.talktalk.net

Jola26
First Timer
Message 3 of 3

I keep getting this message Failed to Log in to server imap.talktalk.net

enter new password.

I can't remember my password and can't request a reset because it gets sent to my email address that I can't access. Catch 22. Help

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2 REPLIES 2

Ady-TalkTalk
Support Team
Message 1 of 3

Hi Jola26, do you have an active TalkTalk broadband or TalkTalk Mail Plus account? If not your mailbox may have been limited to prevent you from using mail clients.

 

You can sign up for TalkTalk Mail Plus now.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star
Message 2 of 3

Hi Jola26 

 

Are you a TalkTalk Consumer (home broadband) customer? If not then your mailbox may get restricted to webmail only access unless you've subscribed to   TalkTalk Mail Plus to retain the use of a TalkTalk Mail email address.

 

If you have a mail message from TalkTalk about limited access or deletion of your TalkTalk managed email address and mailbox then you must add your TalkTalk mailbox address to a TalkTalk Consumer home broadband or MailPlus MyAccount to avoid deletion after 180 days. After 60 days from the first mail message notification from TalkTalk the mailbox is limited or restricted to webmail only access.

 

But you've failed to set up password recovery Reset details so  Changing your email password by either of the self-help routes isn't available to you and you'll need TalkTalk help to set up password recovery options.

 

I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

 

Prepare for TalkTalk Mail Support by including in your Community Profile:

  • Your name, current home 'phone number. An alternative (mobile preferred) contact number. Full address with postcode (Location)
  • Scroll down to Private notes to add the email address needing recovery, other notes etc
  • After checking and updating, Save changes

Select here: Update your profile

A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.

 

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your Password journey. Make sure the password is ultra-strong and unique to the mailbox.

GondolaVolunteer 2017-2022

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