Hi Jola26
Are you a TalkTalk Consumer (home broadband) customer? If not then your mailbox may get restricted to webmail only access unless you've subscribed to TalkTalk Mail Plus to retain the use of a TalkTalk Mail email address.
If you have a mail message from TalkTalk about limited access or deletion of your TalkTalk managed email address and mailbox then you must add your TalkTalk mailbox address to a TalkTalk Consumer home broadband or MailPlus MyAccount to avoid deletion after 180 days. After 60 days from the first mail message notification from TalkTalk the mailbox is limited or restricted to webmail only access.
But you've failed to set up password recovery Reset details so Changing your email password by either of the self-help routes isn't available to you and you'll need TalkTalk help to set up password recovery options.
I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.
Prepare for TalkTalk Mail Support by including in your Community Profile:
- Your name, current home 'phone number. An alternative (mobile preferred) contact number. Full address with postcode (Location)
- Scroll down to Private notes to add the email address needing recovery, other notes etc
- After checking and updating, Save changes
Select here: Update your profile
A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.
When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your Password journey. Make sure the password is ultra-strong and unique to the mailbox.
