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Fix for current no send/receive email issue that started this morning.

Ady-TalkTalk
Support Team
Message 1 of 1

Hi, If you're currently affected by the incident meaning you can't send or receive email that started last night/this morning then you need to change your email settings in your mail client to the TalkTalk.net settings. The TalkTalk email settings for all mailboxes managed by TalkTalk Consumer are those given in the  TalkTalk Mail Support Hub

 

NO MATTER WHAT YOUR EMAIL DOMAIN IF IT'S AN OLD TT DOMAIN USE THE TALKTALK MAIL SETTINGS. 

 

On updating the email software incoming, outgoing and some advanced server settings, you'll possibly be asked to accept a new certificate (yes, accept) and to enter the email password so have the current password ready. Tick to save the password before entering it.

 

Supported* email client and app settings are:

 

Account Type  IMAP (recommended) or POP3
Username Full email address
Password Email password
Incoming mail server mail.talktalk.net
Incoming Port (IMAP / POP3) 993 / 995
Incoming Connection Security SSL/TLS (Use SSL on for mobile)
Outgoing mail server smtp.talktalk.net
Outgoing Port 587
Outgoing Connection Security STARTTLS (Use SSL on for mobile)
Outgoing Authentication Required Yes
Authentication Method Normal Password

Apple/Mac Mail Connection Security is use TLS/SSL

 

It's also important to make sure the email address is added to a TalkTalk Consumer customer MyAccount to avoid restriction to webmail only access and possible deletion. 

 

 Email not showing in My Account

 TalkTalk Mail Plus is the mail only subscription service for TalkTalk Mail users in the UK that are not home broadband customers.

 

* Email clients, apps and devices that do not support secure mail using a minimum of TLS1.2 connection security are not supported.

 

I'd like recognise Gondola who's post I've modified to save time.

 

Ady

 

 
 
 
 
 
 
 
 
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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