on 03-08-2021 11:08 AM
Hi, If you're currently affected by the incident meaning you can't send or receive email that started last night/this morning then you need to change your email settings in your mail client to the TalkTalk.net settings. The TalkTalk email settings for all mailboxes managed by TalkTalk Consumer are those given in the TalkTalk Mail Support Hub
NO MATTER WHAT YOUR EMAIL DOMAIN IF IT'S AN OLD TT DOMAIN USE THE TALKTALK MAIL SETTINGS.
On updating the email software incoming, outgoing and some advanced server settings, you'll possibly be asked to accept a new certificate (yes, accept) and to enter the email password so have the current password ready. Tick to save the password before entering it.
Supported* email client and app settings are:
|Account Type||IMAP (recommended) or POP3
|Username||Full email address|
|Incoming mail server||mail.talktalk.net|
|Incoming Port (IMAP / POP3)||993 / 995|
|Incoming Connection Security||SSL/TLS (Use SSL on for mobile)
|Outgoing mail server||smtp.talktalk.net|
|Outgoing Connection Security||STARTTLS (Use SSL on for mobile)
|Outgoing Authentication Required||Yes|
|Authentication Method||Normal Password|
Apple/Mac Mail Connection Security is use TLS/SSL
It's also important to make sure the email address is added to a TalkTalk Consumer customer MyAccount to avoid restriction to webmail only access and possible deletion.
TalkTalk Mail Plus is the mail only subscription service for TalkTalk Mail users in the UK that are not home broadband customers.
* Email clients, apps and devices that do not support secure mail using a minimum of TLS1.2 connection security are not supported.
I'd like recognise Gondola who's post I've modified to save time.