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Forgot password for my onetel email address which I ve had for over 15 year. ? Lost server acces

First Timer
Message 3 of 3

Was this resolved? As I have the same problem.


Support Team
Message 1 of 3

Hi ndnewman, if you still need help please let us know.




Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Community Star
Message 2 of 3

Hi ndnewman 


The Reset your password now button in the help article  Changing your email password will take you to password reset and recovery. 

If the email address is still active on the TalkTalk Mail platform and you have set up password recovery options, in advance, that you recognise from the *****hints, then you can send your alternate email address a link or your mobile a 6-digit code to authorise a password reset.


Then select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail onetel email address and its new password, select Sign in.


Let us know that you're back in action after the password recovery. But if you only see the one password recovery option to send a reset to the onetel email address that you're trying to access then you'll need more help.

GondolaVolunteer 2017-2022

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