on 07-10-2020 04:44 PM
I can't recover one of my email accounts. I do not currently have access and cannot remember my password. The address shows up in MY Account, but I cannot change the password without knowing my old password.
Online help just sends me into a never ending loop.
I do not have recovery details set up for the impacted account.
on 08-10-2020 02:30 PM
Hi CraigACollier, to reset the password reset details I need to verify security with you. I've sent you a personal message with a secure link please answer all the questions.
on 07-10-2020 05:19 PM
I'll let TalkTalk know that the password reset options aren't available. A TT Staff member will verify you as the registered email user and set up Reset details so you can get the password changed.
To proceed, please update your Community Profile Personal Information (Click here) to include your name, current landline and mobile contact 'phone numbers and address with postcode (location) then scroll down to Private notes and add the email address and Save changes.
In due course a TalkTalk Community Team member will reply here and then Community Personal Message you to verify you as the mail user; so be prepared to provide on request to TT Staff only:
When you're verified the Reset details will be set up within 48 hours allowing you to set your own password via the Forgotten your Password journey. Make sure the password is ultra-strong, unique to the mailbox and not similar to any password previously used.
on 07-10-2020 04:53 PM
on 07-10-2020 04:49 PM
I assume the email address has a mailbox on the TalkTalk Mail platform?
Do you use a browser to sign in to webmail or an email client like Thunderbird, for example? I ask because you can usually view a saved password / saved login in the browser and in some email clients. It may save time in getting you access back onto the TalkTalk Mail platform where you can set up your password recovery reset details to get a password change.