on 31-08-2021 09:50 AM
on 22-08-2021 12:12 PM
The Reset your password now button in the help article Changing your email password will take you to password reset and recovery. You have a mobile number set up for password recovery. Do you recognise the number ending in 6829 as your mobile number? If so you can send your mobile a 6-digit code to authorise a password reset.
Let us know if that's successful.
on 22-08-2021 12:05 PM
Hi Gondola, Still no joy , system always asks you to provide your previous password before you can change to a new one, if the system refuses it you are at a brick wall, where do you go?
either someone altered it i.e. hacker, then you are beaten before you start,
Thank you for the past help you have all given.
on 19-08-2021 01:42 PM
on 09-08-2021 10:13 AM
If the mobile number that's currently set for password recovery is not correct then send a PM to Ady-TalkTalk to provide the affected email address, alternate email address and mobile number for password reset tool. Reference this topic:
on 07-08-2021 03:24 PM
Have you checked your password recovery options?
Go via the Forgotten password button in the help article Changing your email password and that will take you to password reset and recovery options. Do you recognise from the hint your mobile number ending 6829? You can request a 6-digit code to that mobile to authorise a password reset.
on 03-08-2021 06:48 AM
Hi Daveyb12, I can help you get this password reset details updated. I've sent you a personal message to get more information.
on 30-07-2021 11:07 AM
Looks like you failed to set up password recovery options.
I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.
Prepare for TalkTalk Mail Support by including in your Community Profile:
Select here: Update your profile
A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.
When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your Password journey. Make sure the password is ultra-strong and unique to the mailbox.