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Forgotten password

RunningMan2
First Timer
Message 4 of 4

I have a secondary e-mail set up on my main account but have forgotten password. I cant remember setting up any recovery details. Is there anyway of recovering the account?

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3 REPLIES 3

Message 1 of 4

Hi RunningMan2, has Gondola helped you get sorted?

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star
Message 2 of 4

Hi RunningMan2 

 

Had you set up password recovery or do you need TalkTalk Support help?

GondolaVolunteer 2017-2022

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Gondola
Community Star
Message 3 of 4

Hi RunningMan2 

 

Have you checked to see if you do have password recovery set up with an alternate email address and or mobile number?

 

The Reset password now button in the help page  Changing your email password will take you to password reset and recovery.  If the email address is still active on the TalkTalk Mail platform and you have set up password recovery options you can send your alternate email address a link or your mobile a 6-digit code to authorise a password reset.

 

If not then don't worry as I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

 

Prepare for TalkTalk Mail Support by including in your Community Profile:

  • Your name, current home 'phone number (if available). An alternative (mobile preferred) contact number. Full address with postcode (Location)
  • Scroll down to Private notes to add the email address needing recovery, other notes etc
  • After checking and updating, Save changes

Select here: Update your profile

A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.

 

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the  TalkTalk Mail sign in that you can access the mailbox.

GondolaVolunteer 2017-2022

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