Hi @amyroz
A new password can be provided to you but first you'll need to pass a verification of email ownership check.
So, just double check that you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page:
Email address affected.
Your Full Name.
Date of Birth.
Phone number linked to the email address (when you were a former Tiscali customer).
Full postal address that the email was linked to when first registered.
Include your mobile contact number and times to call - daytimes when you'll be there in person to receive the password and speak to the email team (for your security they won't leave a message with the password and there's no number to call them). Don't forget to save changes.
The personal information verifies the details on record for the service account that the email was originally linked to.
This topic has been escalated for the attention of the OCE's (TalkTalk Community support team) and the email expert will respond to you right here to help you with account or password recovery.
