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Forgotten passwords

amyroz
First Timer
Message 5 of 5

I have forgotten the password to my tiscali email account.

I attempted to recover, but i closed down the recovery email address a while ago now.

I'm no longer a talk talk customer so don't have an account.

How can i recover my password?

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4 REPLIES 4

Message 1 of 5

Hi Helen, I've raised the fault ticket for you.You'll get a call with the new password soon. Please let us know how you get on. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 5

Thanks very much.

I have updated the information.

Helen

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Ady-TalkTalk
Support Team
Message 3 of 5

Hi amyroz, as soon as you've added the information requested by Gondola please post back to let us know so that I can raise a fault ticket for you. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Gondola
Community Star
Message 4 of 5

Hi @amyroz

 

A new password can be provided to you but first you'll need to pass a verification of email ownership check.

 

So, just double check that you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page:

 

Email address affected.

Your Full Name.

Date of Birth.

Phone number linked to the email address (when you were a former Tiscali customer).

Full postal address that the email was linked to when first registered.

 

Include your mobile contact number and times to call - daytimes when you'll be there in person to receive the password and speak to the email team (for your security they won't leave a message with the password and there's no number to call them). Don't forget to save changes.

 

The personal information verifies the details on record for the service account that the email was originally linked to.

 

This topic has been escalated for the attention of the OCE's (TalkTalk Community support team) and the email expert will respond to you right here to help you with account or password recovery.

GondolaVolunteer 2017-2022

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