on 04-03-2019 05:26 PM
Hi. For some reason since the new email system started I have discovered that when forwarding an email with three attachments, only one is showing in the composed email before forwarding. Is it something to do with the type of files that are being sent?
on 05-04-2019 01:20 PM
Hi NEWbrain11,it's surprising how big an attachment can be. I sent some simple test mails that ended up way bigger than I would have expected them to be. It would be worth checking the size of each when you send it, with the headers added etc.
on 07-03-2019 01:26 PM
Thanks. I have sent a single png file and that was ok. I have sent a png and pdf file and they were ok. When I go back to the pdf and 2 png files, I can only forward the pdf file. Its as if the issue is with the three small attachments.
on 07-03-2019 09:20 AM
Not sure if you've tried this already but could you try sending a different png file (rather than the two that you've tried already)
Do the png files go OK if you just send one or both of them without the pdf?
05-03-2019 01:22 PM - edited 05-03-2019 01:26 PM
Still no problem here. Forwarded an existing email with 5 attachments - a mix of pdf and png images - and all are received in a gMail email account with 5 separate attachments individually downloadable.
Please ensure your Community Profile Personal Information (Click here) includes your name, address, current TalkTalk landline 'phone number and an alternate number (mobile recommended). Add, then scroll down and add your email address and save changes. The TalkTalk Community Team OCE will then be able to raise a ticket for your email account to raise this as a fault issue.
NB Please update your NEWbrain11 Community Profile as this is the one escalated for attention.
on 05-03-2019 11:43 AM
05-03-2019 10:35 AM - edited 05-03-2019 11:39 AM
Still cannot fault the forwarding of small png images and a pdf file. But I have noted one issue has been resolved and that's the viewer for pdf files has now been implemented.
Previews for the images and pdf and, here at least, all attachments being forwarded without an issue.
If it's still failing for you then the OCE can raise a fault ticket for the platform admins to investigate your mailbox.
04-03-2019 11:35 PM - edited 04-03-2019 11:37 PM
All attachments that are added to an email whether sent or forwarded are shown in the attachments list. If you select the preview icon then currently you'll see a preview for images but no preview for other documents. The project team haven't yet added preview facilities for other files even though the product pages might seem to indicate otherwise.
Would you like to raise this as an issue for the email project team? Which file types would you wish to preview? e.g. txt files, pdf's, spreadsheet, presentation?