on 12-11-2021 01:00 PM
For the last few days I have had problems with my mail. When I log in I get a Restore Application notification saying that the item(s) were still open when I exited mail and given a choice to continue or discard.
In addition when composing a new message or a reply it quite often has gone to a " there is a problem with this page try the "refresh" button below, and clicking that gets me back to the message after about 6 to 10 seconds.
Anyone else having similar issues, or just me?
on 12-11-2021 06:40 PM
on 12-11-2021 06:13 PM
I have a tiscali webmail account with TalkTalk and last few days the page crashes after a few minutes and I'm asked to reload. This happens with both Chrome and Edge browsers. No other problems with laptop or other websites.
on 12-11-2021 02:13 PM
If you have a look at the blue header you'll see an indication there e.g. 'Compose' if there's an unfinished email before you sign out of the app suite / TalkTalk Mail. If the computer was inadvertently crashing and there was an activity still open then the first you'd know about that would be when you sign in again and you see the 'Unfinished' error message.
Stay in touch and take screenshots so we can help you figure out what's happening.
12-11-2021 01:59 PM - edited 12-11-2021 02:00 PM
Thanks for the reply. The glitch with the Restore App is that the emails had been sent and already appeared in my "sent" folder and all activity was definitely finished.
Yes, I did wonder if the "refresh" might be a problem with the Edge (Chromium version) browser... but it doesn't seem to have issues with any other website opened, just the tiscali.co.uk mail.
I will continue to monitior.
on 12-11-2021 01:38 PM
The Restore Applications message is a normal function of TalkTalk Mail when the application suite is closed down but there's unfinished activity such as a mail message composed but not sent.
I don't recognise the error message "there is a problem with this page try the "refresh" button below" as being an error issued by TalkTalk Mail so I'd initially suspect a browser problem but maybe caused by an incompatible extension.
Screenshot the message when it happens and upload here so we can discuss further.
If your computer is crashing or there's some incompatible activity such as the deletion of session cookies by an over enthusiastic tracker or ad blocker then we need to troubleshoot that with you.