on 20-03-2019 01:50 PM
I never had a problem with the old webmail and setting up Out of Office automatic replies, but since the webmail switched to the new system, it seams very inconsistent!
I set it up on the new webmail for the first time a week ago and checked it worked by sending a few test emails from my other email accounts, I eventually got it working. Today I checked to see if it was still working as it is set to work until 25/3/19, but I am not receiving any out of office replies whatsoever from the 3 none talktalk email addresses that I have tried!
Can someone please help? Thanks.
on 26-04-2019 06:42 AM
My tests match yours. I've raised this internally as the team at OX have confirmed it's working on their side of the connection. I'll post back once I get more.
on 26-04-2019 06:28 AM
Hi lcrjames, I've had word whilst on leave that OX have now fixed the problems with this and completed testing. I've also tested successfully. I'll try again now and post back with my results.
on 18-04-2019 02:14 PM
If you'd like to log this as an issue for your email account then do please start your own topic in the email forum as a way of tracking this for you.
Just to say that Out of Office / Vacation Notice and Auto forwarding delays appear to be part of the same issue.
on 12-04-2019 06:42 AM
Hi lcrjames, our mail provider has opened a fault ticket for this issue. I'm afraid it's still being investigated. As soon as I have more I'll let you know.
on 11-04-2019 01:45 PM
Any news since your last reply on Monday?
I sent a test email 3 hours ago and have not received the automatic out of the office reply!
This problem really is frustrating and needs to be fixed ASAP, I use automatic reply a lot when I am out of the office. To remind you, there was never a problem with the old webmail system and automatic out of office replies!
I have had this problem for over 4 weeks now! Please push this problem to be resolved ASAP! Thank you.
on 08-04-2019 07:42 AM
on 06-04-2019 03:35 PM
on 04-04-2019 08:08 AM
Hi lcrjames, this has been raised to our mail provider who are aware of the problem. Unfortunately, it's only been reported by yourself and us so it's a low priority issue at the moment. That said they are working on getting it fixed as soon as they can.
on 03-04-2019 10:28 AM
on 03-04-2019 08:24 AM
on 02-04-2019 05:08 PM
I've pushed in another alert to the TalkTalk Community support team for you.
I thought Ady had been advised that the issue was fixed as regards Out of office and Auto forwarded emails. But I checked just before midday and the recipient emails are still awaiting receipt some 5 hours later.
I'll let you know if any do arrive.
02-04-2019 04:46 PM - edited 02-04-2019 04:50 PM
This needs to be looked at and sorted once and for all... Yesterday I set up an out of office automatic response and sent a test email. It took 8, YES EIGHT hours to receive the out of office reply!! Today it's not working either and it's been longer than 8 hours now. This is simply not good enough talk talk!!!
The old webmail system did not have this problem, and neither should this "improved" one either!
Please fix this problem ASAP. I look forward to your response.
on 26-03-2019 10:35 AM
Hi lcrjames, I've just tested this on my own account and it's not working in any of my tests. I've sent another message over to the email admins to look into this for us. As soon as we hear back we'll post back to let you know.
on 22-03-2019 10:48 AM
on 21-03-2019 10:21 AM
@Gondola Yeah I already set that option to 1 email per sender per day! The old system was better, because you could chose to have the auto out of office reply sent to every email received, i.e. if someone sent an email in the morning and then one later in the day they would receive 2 out of office emails!
I have checked and all the out of office emails have been received, however on average it has taken circa 3 hours! This is not good enough, it should be instant, that is the whole point, otherwise people could think you have read their email and just sent a fake "out of office" reply 3 hours later to delay responding to their email!
The old webmail mail never had this problem. Can Talk Talk please fix this problem?
Also can TalkTalk give back the option to have an auto out of office reply sent to every email received as opposed to just 1 per day
Please confirm TalkTalk! Thank you.