on 19-08-2020 04:12 PM
W2hat do I have to do to get some actual help about my account?
20 minutes and 10 open tabs later, and I am stuck in a perpetual circle of clicking 'help' and 'contact us' tabs and being sent back to the start
Meanwhile I am trying to send an e-mail before people go home and it is being bounced back.*
*And no, I have not exceeded my quota for the day, file size etc etc/
on 19-08-2020 05:31 PM
Hi @Bravo Romeo
If your mailbox is on the TalkTalk Mail platform use the TalkTalk Mail webmail sign in.
Compose your message and carefully check the recipient's email address. If the send fails let us know what the full error message is.
on 19-08-2020 05:46 PM
on 19-08-2020 06:02 PM
on 19-08-2020 07:00 PM
Hi Bravo Romeo
Everything I do is out of the goodness of my heart.
Welcome again to the TalkTalk Community. Community is the part of TalkTalk that offers member to member Help & Support for TalkTalk Consumer customers and I'm just a volunteer here.
We can call on TalkTalk Help and Support. So, to link this topic to your TalkTalk MailPlus service please check your Community Profile includes in Personal Information (Click here):
Your name, current landline 'phone and alternate number (mobile preferred). Add full address with postcode (location). Then scroll down to Private notes to add email address(es), notes and references etc and then save changes.
Compose your message and send to the same mailbox email address that you are signed in to. Check the mail message does send and is copied into the Sent objects folder. Then that the message appears in and stays in the Inbox.
If the send fails let us know what the full error message is.
on 19-08-2020 07:06 PM
on 19-08-2020 07:23 PM
@Bravo Romeo wrote: They know this information, I have an account with them. This is just wasting my time.
Your Community profile is indicating 20% complete. So, just wondering, how should the TalkTalk staff member that picks this topic up in the morning link it to you and your TalkTalk MailPlus service, assuming you're still with Virgin Media for broadband?
If you have broadband with TalkTalk now then at the very least add your landline 'phone number to your Community profile.
As my offer of help is wasting your time I'll leave it to you and TalkTalk.
on 19-08-2020 09:18 PM
on 19-08-2020 10:32 PM
They have no other means of identifying your account. You will be one step further on the road to getting the issue resolved if you do this now, so staff can look into things immediately when they reach your thread. Otherwise it might take a further day to get back to you to follow up. You might as well get ahead with this stage of the process.
on 21-08-2020 07:17 AM
Hi Bravo Romeo, I can see you're very frustrated at the lack of help. The other members are trying to help, I'd like to help, to help I'll have to ask you questions.
When you login to webmail do you get straight in and can you see your inbox? Are you able to send a mail to and from your affected address in webmail? Have you tried opening webmail in a different browser if webmail is the part that's not working? If the email address you're having problems with is the one that you registered on the community with there are no restrictions on that mailbox. If not please update your community profile and add the affected mailbox address in the private notes section of your profile.