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Hacked talktalk email account.

Kpeff
First Timer
Message 3 of 3

Hi

I’m new here..

I noticed on Saturday that I couldn’t access my talktalk email through my iPhone. I tried an email app (Edison) instead. Still no joy. I kept getting an incorrect password message.

I tried to access the talk talk webmail page, and got the same message.

I went to use the forgotten password option to try and reset it, but then discovered that my recovery details had been changed, so I am thoroughly locked out of my account.

There is an American email account listed as a recovery option now, clearly not mine! 

I spent 100 minutes on the phone yesterday, speaking to at least 6 different people, none of whom seemed to grasp the situation. 
Today, over 2.75 hours I’ve spoken to 3 different chat agents, getting cut off every time. 

So, I’m no further on. Someone still has access to all my emails, including sensitive material, and banking/shopping details.  At my wits end here! 

E2CC3F52-862F-4022-B879-4B945578E85E.jpeg

 

 

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2 REPLIES 2

Chris-TalkTalk
Support Team
Message 1 of 3

Hi Kpeff,

 

I've sent you a PM to confirm some details so that we can look into this for you

 

Thanks

Chris

Gondola
Community Star
Message 2 of 3

Hi Kpeff 

 

I guess you don't know how the mailbox password was discovered? Let us know what you think may have happened?

 

I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

 

Prepare for TalkTalk Mail Support by including in your Community Profile:

  • Your name, current home 'phone number (if available). An alternative (mobile preferred) contact number. Full address with postcode (Location)
  • Scroll down to Private notes to add the email address needing recovery, other notes etc
  • After checking and updating, Save changes

Select here: Update your profile

A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.

 

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the  TalkTalk Mail sign in that you can access the mailbox.

 

For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password. And when you do get access via the  TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages.

  • Select the Main Settings menu icon      triple line icon top right on the blue header
    (Mobile browser? use the desktop version)
  • Select Settings from the top of the menu
  • Select the inward facing arrowhead by Mail (or Email) in the left side panel
  • Select Filter Rules
    If you see There is no rule defined then you need go no further.
  • To delete a Filter rule including any Auto forward
    select the Dustbin icon    to the right of the rule
    The icon background will turn red   
  • To confirm you really want to delete this Filter rule
    Select the blue Delete button

Let us know if you need more guidance.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution

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