on 19-10-2021 05:53 PM
I’m new here..
I noticed on Saturday that I couldn’t access my talktalk email through my iPhone. I tried an email app (Edison) instead. Still no joy. I kept getting an incorrect password message.
I tried to access the talk talk webmail page, and got the same message.
I went to use the forgotten password option to try and reset it, but then discovered that my recovery details had been changed, so I am thoroughly locked out of my account.
There is an American email account listed as a recovery option now, clearly not mine!
I spent 100 minutes on the phone yesterday, speaking to at least 6 different people, none of whom seemed to grasp the situation.
Today, over 2.75 hours I’ve spoken to 3 different chat agents, getting cut off every time.
So, I’m no further on. Someone still has access to all my emails, including sensitive material, and banking/shopping details. At my wits end here!
on 21-10-2021 03:22 PM
on 20-10-2021 09:45 PM
I guess you don't know how the mailbox password was discovered? Let us know what you think may have happened?
I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.
Prepare for TalkTalk Mail Support by including in your Community Profile:
Select here: Update your profile
A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.
When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the TalkTalk Mail sign in that you can access the mailbox.
For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password. And when you do get access via the TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages.
Let us know if you need more guidance.