on 11-12-2021 11:03 AM
For the last week I have not been receiving any of my talktalk emails I can send but not received any only this morning a received an email to my talktalk email from a hacker saying he has been tracking my mail for the last three months and claiming I have been on sites and viewing me on web cam I do not have a web cam can you help Mike
on 13-12-2021 07:45 AM
Hi Gloria5, did you follow Gondola's advice and if you did, did you find mail filters or forwards to eliminate the possibility of a hacker diverting your mail?
on 11-12-2021 12:42 PM
@Gondola I entirely agree that not getting emails needs to be addressed in the manner you have outlined urgently. I was just saying that this type of email is often spam and may be merely a coincidence and unconnected to the loss of emails.
11-12-2021 12:10 PM - edited 11-12-2021 01:18 PM
on 11-12-2021 11:47 AM
That email from the "hacker" could easily just be spam. I get them quite often to one of my email addresses which is heavily spammed (but not to any other of my addresses). I don't have a webcam either so how can their claims be true!
on 11-12-2021 11:35 AM
The symptoms indicate that your mail messages have been diverted for the last week so that means the password has been discovered and Filter Rules set up to redirect incoming mail messages.
So, first, you need to scan your email devices for viruses, trojans and other malware that could be capturing your password. Then in TalkTalk Mail, check and update your password recovery reset details, remove all Filter Rules and Auto forward, then upgrade to a new unique and ultra strong password.
Select here: Sign in to TalkTalk Mail
Enter your email address and password, select Sign in.
The Reset your password now button in the help article Changing your email password
will take you to password reset and recovery. If the email address is still active on the TalkTalk Mail platform and you have set up password recovery options, that you recognise from the hints as your current recovery methods, you can send your alternate email address a link or your mobile a 6-digit code to authorise a password reset.
Let us know the outcome.