Help needed please

[TonyL76]

My tiscali email password has suddenly stopped working and looking further into it it has also disappeared from the TalkTalk MyAccount section where it was added and used as a default email instead of my homecall one that came with my broadband...talked to live chat yesterday but not solved it, any ideas ?

[Ady-TalkTalk]

Hi Tony, I'm wouldn't wait this long to chase it up. I've had to send another chaser as there's no progress on the ticket.

[TonyL76]

Hi Ady, still had nothing sent through to me for this yet, thanks, Tony

[Ady-TalkTalk]

Hi Tony, I'm really sorry that you're still waiting for this to be sorted. I've sent a chaser for you and will keep chasing this today for you. 

[Gondola]

Hi Tony

Not having those Reset details so you can choose your own password is very disappointing. 

I've alerted Ady.  When you have got the ability to reset the password then I'm hoping you'll also have the ability to restore the tiscali email to your MyAccount assuming there's a spare slot in the 5 email addresses allowed per customer.

But once you have the Reset details in place and keep those updated then you'll always have the ability to change the email password.

[TonyL76]

Hi Chris & Gondola, ive been into my talk talk account and my email I want resetting isn't even showing, try the reset password link and it says it will send recovery to my email which I can't even get into so not much use, had this problem a year ago where it disappeared and in the end a fault ticket was raised and they rang me up with a new password, thank you, Tony

[Chris-TalkTalk]

Hi Tony,

As Gondola has advised, the password reset my now have been set up so please try the reset and let us know how you get on

Thanks
Chris

[Gondola]

Hi Tony

Password recovery may now have been set up for the email address with your alternate email and or mobile number. Please do try the Reset your Password option. Other than the reset to the account itself, if there are alternates listed, see if you recognise them from the hints and if you do have access to the alternate email or mobile text message then please reset the password.

If the Reset details still haven't been set up for you I'll alert Ady to chase this up.

[TonyL76]

hi Ady, 

Still not had an email with recovery details yet.

Thanks, 

Tony

[Ady-TalkTalk]

Hi I've raised the fault ticket for you. It usually takes 2 to 3 working days to have the recovery options set up for you. 

[Ady-TalkTalk]

Hi TonyL76, I've sent you a Personal Message so that I can raise a ticket for you. We no longer reset passwords we now setup the recovery tool so that you can reset your own password when you need to. 

[Gondola]

Hi Tony

Have you got access to the email address today. There was an internal fault yesterday. 

If needed you should be able to get the password reset (details in the earlier part of this thread).

[TonyL76]

Pressed send too early by mistake, is anyone able to forward my details to the talk talk community support team as I need someone to contact me who can reset my email password please, same thing happened this time last year with my email saying my password has changed and I can't get in anywhere to reset it

[TonyL76]

Is anyone available to forward my details onto the email experts please as nearly exactly a year after thsi lasthaooened it a good and done ipmagakn 

[Ady-TalkTalk]

That's great. Thanks for letting us know. I've let Kelani know not to reset it again. 

[Ady-TalkTalk]

You're welcome. 

[TonyL76]

Hi Ady, after seeing what you'd wrote about letters and numbers getting mixed I had a little look, after a few changes i swapped what they told me was a lower case L for a capital i and it worked, thank you very much for your help, greatly appreciated, have a nice day

[TonyL76]

Thank you 

[Ady-TalkTalk]

Yeah I'll get you another call today. They always test the password before the call so it's often an error between 0 and o or 1 and I etc. Any way up it's not a problem we'll get you sorted. 

[TonyL76]

Hi Ady, they rang up yesterday with the password but I'm still unable to get it to work,  tried it on my email app on my galaxy s7 as working away at moment, also tried logging into the webmail and adding it to MyAccount but still no luck,  just keeps coming up saying email or password incorrect on everything, I'm sure I wrote the password down correct, any suggestions? Thanks, Tony 

[Ady-TalkTalk]

I believe you've now had your new password and all is working normally. Is everything ok?