on 05-04-2018 07:39 PM - last edited on 05-04-2018 10:47 PM by Gondola
My tiscali email password has suddenly stopped working and looking further into it it has also disappeared from the TalkTalk MyAccount section where it was added and used as a default email instead of my homecall one that came with my broadband...talked to live chat yesterday but not solved it, any ideas ?
on 09-05-2019 11:20 AM
Hi Tony, I'm wouldn't wait this long to chase it up. I've had to send another chaser as there's no progress on the ticket.
on 24-04-2019 08:19 AM
Hi Tony, I'm really sorry that you're still waiting for this to be sorted. I've sent a chaser for you and will keep chasing this today for you.
on 23-04-2019 07:51 PM
Not having those Reset details so you can choose your own password is very disappointing.
I've alerted Ady. When you have got the ability to reset the password then I'm hoping you'll also have the ability to restore the tiscali email to your MyAccount assuming there's a spare slot in the 5 email addresses allowed per customer.
But once you have the Reset details in place and keep those updated then you'll always have the ability to change the email password.
on 23-04-2019 03:06 PM
Hi Chris & Gondola, ive been into my talk talk account and my email I want resetting isn't even showing, try the reset password link and it says it will send recovery to my email which I can't even get into so not much use, had this problem a year ago where it disappeared and in the end a fault ticket was raised and they rang me up with a new password, thank you, Tony
on 23-04-2019 02:52 PM
on 23-04-2019 08:46 AM
Password recovery may now have been set up for the email address with your alternate email and or mobile number. Please do try the Reset your Password option. Other than the reset to the account itself, if there are alternates listed, see if you recognise them from the hints and if you do have access to the alternate email or mobile text message then please reset the password.
If the Reset details still haven't been set up for you I'll alert Ady to chase this up.
on 15-04-2019 01:15 PM
Hi I've raised the fault ticket for you. It usually takes 2 to 3 working days to have the recovery options set up for you.
on 15-04-2019 09:23 AM
Hi TonyL76, I've sent you a Personal Message so that I can raise a ticket for you. We no longer reset passwords we now setup the recovery tool so that you can reset your own password when you need to.
on 13-04-2019 07:44 AM
on 13-04-2019 12:23 AM
on 12-04-2018 02:08 PM
on 12-04-2018 12:36 PM
on 12-04-2018 12:32 PM
Hi Ady, after seeing what you'd wrote about letters and numbers getting mixed I had a little look, after a few changes i swapped what they told me was a lower case L for a capital i and it worked, thank you very much for your help, greatly appreciated, have a nice day
on 12-04-2018 11:25 AM
Yeah I'll get you another call today. They always test the password before the call so it's often an error between 0 and o or 1 and I etc. Any way up it's not a problem we'll get you sorted.
on 12-04-2018 10:48 AM
Hi Ady, they rang up yesterday with the password but I'm still unable to get it to work, tried it on my email app on my galaxy s7 as working away at moment, also tried logging into the webmail and adding it to MyAccount but still no luck, just keeps coming up saying email or password incorrect on everything, I'm sure I wrote the password down correct, any suggestions? Thanks, Tony
on 12-04-2018 07:35 AM