on 28-09-2018 10:32 AM
Hi - i have a number of Pipex email addresses: @dsl.pipex.com. I urgently need to change the passwords as i believe that at least one of them as been hacked. I cannot seem to find a mailbox management page where i can do this (perhaps because Pipex has disappeared into TalkTalk).
Please can someone advise/help urgently!
on 12-12-2018 09:26 AM
Good morning.I have left it a while, but no one has yet got back to me to resolve the issue that the first 'reset' of my main email pipex address has not allowed me to get into my Mailbox.
Please could this request be forwarded to the appropriate team to reset the main address email so that i can access this Mailbox urgently.
Thank you so much for your help.
on 23-10-2018 07:43 AM
on 22-10-2018 12:11 PM
Yeah I'm told the Email Admin team have tested when they created it for you and again when we sent the ticket back. I've also got confirmation that Chris isn't calling back today. He wasn't aware of the work we're already doing for you with the original ticket. We've got to wait for the admins to pick this up again.
on 22-10-2018 10:36 AM
I've passed this on for you. I'm sorry the password still isn't working for you. I know it's working here when tested. Please let us know how you get on.
on 22-10-2018 10:22 AM
Had a call from Chris this morning at 08:50 (thanks Chris!).
Got the new password but i cannot get the system on webmail or my phone to recognise that password as valid. Chris is due to call me back at 12pm today but perhaps you could pass this on that is doesnt appear to work.
on 19-10-2018 01:04 PM
I've just had a reply. Because the Email Admins have tested the password at their end as working, the clock starts again re the 3-5 working days. This means I can't chase this until Wednesday I'm afraid.
on 19-10-2018 12:45 PM
on 19-10-2018 11:24 AM
Hello there! I didnt hear back yesterday - i missed a call on Wednesday i think. I am not around today from 11;30am - 1pm but after that i am available. Could you ask them to call me please?
on 18-10-2018 09:14 AM
Hi dan19ini, I've sent a chaser for you. If you don't hear by lunchtime post back to let us know please.
on 17-10-2018 01:34 PM
Hello - Is there any update from you guys. I was waiting for a phone call with the new password for the one email account we have been discussing. Hope we can get this resolved! APHM
on 10-10-2018 09:38 AM
Hi dan19ini, I can get the password reset again for you. I've raised the new ticket for you.
on 09-10-2018 06:38 PM
Hi. I had a call from your colleague today. He gave me the same password as the guy the other day. I had written it down correctly the first time but again it didn’t work. Could we repeat the reset, generate a new password for the main address and then call me again to set this out. Am currently in sms communication With someone at talktalk who says they can’t sort it out without an account number. Thanks!
on 09-10-2018 12:15 PM
on 08-10-2018 10:42 AM
on 07-10-2018 10:46 AM
Hello there. Yours guys were very helpful! I’m nearly there. Somehow I must have taken down the incorrect details for the main email box.. so unfortunately I need them to issue a new password for that one please. They may have this in the pipeline. I am waiting for their phone call. Cheers!
on 03-10-2018 11:43 AM