on 28-09-2018 10:32 AM
Hi - i have a number of Pipex email addresses: @dsl.pipex.com. I urgently need to change the passwords as i believe that at least one of them as been hacked. I cannot seem to find a mailbox management page where i can do this (perhaps because Pipex has disappeared into TalkTalk).
Please can someone advise/help urgently!
on 01-10-2018 09:08 AM
on 28-09-2018 02:26 PM
Thank you. Certainly if the email administrator can suggest a way that i can change them myself in the future (if requred) then that would be great too. I will chase on Monday. Cheers and thank you.
on 28-09-2018 12:58 PM
Hi dan19ini, I've raised the fault ticket for you. Pipex mailbox password resets have to be done by the email admins. This means they can take up to 5 working days to be completed. Please chase me on Monday for updates.
on 28-09-2018 12:02 PM
The pipex email admin team will, upon verification of your details, be authorised to change the passwords for you to secure your email accounts.
To the best of my knowledge, with the current platforms, you need to have previously set up and have an active password recovery method or have added the emails to a TalkTalk customer account to be able to change the passwords.
on 28-09-2018 11:53 AM
Thank you. V hope you can help. I understand that these email boxes are 'orphaned' but still hope that somehow i can get to a page where i can change the passwords for all of them (not only the master email box).
on 28-09-2018 10:46 AM
There's a requirement to verify you're the owner of the email addresses with 5 items of personal data.
I think you may have done this, but just double check that you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page:
This topic has been escalated to the TalkTalk Community support team to verify the details recorded for the owner of the email addresses. The email expert will reply here to help with account or password recovery.