on 28-11-2018 11:45 AM - last edited on 28-11-2018 12:40 PM by Gondola
Please can someone help - looking a previous comments I am in the same boat - cannot change my dsl.pipex.com password - which I have had for 18 years without any issues - I have been hacked and need now urgently to change my passwords - please respond so I can carry out a change - many thanks
on 12-12-2018 09:42 AM
on 12-12-2018 09:11 AM
on 10-12-2018 02:20 PM
Thanks for updating your profile. I've raised the fault ticket for you. These tickets are taking 7 working days to be completed. Feel free to post back to chase us on Friday.
on 10-12-2018 10:36 AM
on 06-12-2018 07:19 AM
Hi PGW1941, there's no information in your private notes section. Could you add it again and let me know when you have.
on 28-11-2018 02:01 PM
Hi PGW1941, once you've added the information from Gondola's message please post back so that I can raise the fault ticket for you.
on 28-11-2018 12:49 PM
You may have received an email claiming that your pipex email account has been hacked. There is a global scam where people are being sent emails seemingly from their own email addresses (email spoofing) and saying that's proof of the account being hacked. There may be a password included in the email that may or may not be current. Advice from ActionFraudUK.
Upgrading the password to a new ultra-strong unique password is a wise move. To have your pipex email password changed you'll need to prove you're the registered user of the email.
I think you may have done this already so just double check that you've added to your Community Profile, Personal Information (Click here) your name, current address and phone numbers and then scroll down and add all of the following in the Private Notes area at the bottom of the page:
TalkTalk's Community Team will verify the user details recorded for the email address and will confirm the next actions here.