email support

Ask us about your TalkTalk email account and Webmail.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Help with Tinyworld e-mails

Monkey-Hanger
First Timer
Message 13 of 13

First time poster here so please bear with me.

 

I have had a tinyworld.co.uk e-mail address for many many years but have just lost access to it.

 

I normally just download the e-mails from the server using POP with Windows Live mail as opposed to viewing in webmail, but it now asks for a password, which for some reason has disappeared and I cannot remember it, and using the password reset link only brings up options of the existing tinyworld.co.uk e-mail or a onetel.com address that isn't mine.

 

My TalkTalk account does still have this tinyworld address set-up as a mailbox, but I'm assuming I'm going to have to somehow change its password to access it.

 

Any suggestions would be most appreciated.

 

0 Likes
12 REPLIES 12

Message 1 of 13

Thanks for confirming the security information. I've checked and both mailboxes are good so just need to get the password reset tool setup again for you. 

 

Please PM me with the affected email address/mobile number and alternate email address for the password reset tool. In the meantime make sure you've scanned all your internet devices with a good antivirus and malware scanner to protect your new password and reset details. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 2 of 13

Hi Monkey-Hanger, unfortunately some of the information provided doesn't match the information held on system. 

 

I've resent the link if you could create the telephone enquiry password this time before replying then we can get you cleared and sort this for you. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 3 of 13

Apologies Monkey-Hanger, I've sent the PM now


Chris

Message 4 of 13

I've sent you a test message so you can see what happens when you get a PM.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution

Monkey-Hanger
First Timer
Message 5 of 13

Apologies. Found envelope but no message.

Monkey-Hanger
First Timer
Message 6 of 13

No envelope there.

Message 7 of 13

That's good news on the security scan. If you don't see a PM from Ady via your avatar top right of the page and then via the envelope icon then TalkTalk Support will have to resend the PM.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution

Monkey-Hanger
First Timer
Message 8 of 13

A scan says no malware was found Gondola and I can't find any private message Ady.

Ady-TalkTalk
Support Team
Message 9 of 13

Hi Monkey-Hanger, I've sent you a personal message to obtain more information from you. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 10 of 13

Thanks for confirming the reset email address hint. It's exactly the same as two other incidents. This suggests that there is a common factor. But all three of you are so far unable to tell us what might have been received or what malware might have been downloaded recently. 

 

Did you view any images in the junk emails? Some malware is downloaded via 'hidden' pixels.

 

If your malware scan of your devices comes up with any clues then do please let us know. 

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution

Monkey-Hanger
First Timer
Message 11 of 13

Cheers Gondola.

 

The recovery e-mail address was *****son@onetel.com.  I can't recall any phishing e-mails but have had quite a few junk ones.  Usually just delete straight away.

 

Once support has been in touch, I'll proceed with the rest of your recommendations.

 

Thanks again. 

Gondola
Community Star
Message 12 of 13

Hi Monkey-Hanger 

 

What's the hinted at onetel.com password recovery address?

 

Looks like the password has been discovered and the mailbox compromised.  Any clue as to how that happened? Any phishing emails, in hindsight?

 

I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

 

Prepare for TalkTalk Mail Support by including in your Community Profile:

  • Your name, current home 'phone number (if available). An alternative (mobile preferred) contact number. Full address with postcode (Location)
  • Scroll down to Private notes to add the email address needing recovery, other notes etc
  • After checking and updating, Save changes

Select here: Update your profile

A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.

 

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the  TalkTalk Mail sign in that you can access the mailbox.

 

For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password. And when you do get access via the  TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages.

  • Select the Main Settings menu icon      triple line icon top right on the blue header
    (Mobile browser? use the desktop version)
  • Select Settings from the top of the menu
  • Select the inward facing arrowhead by Mail (or Email) in the left side panel
  • Select Filter Rules
    If you see There is no rule defined then you need go no further.
  • To delete a Filter rule including any Auto forward
    select the Dustbin icon    to the right of the rule
    The icon background will turn red   
  • To confirm you really want to delete this Filter rule
    Select the blue Delete button

Let us know if you need more guidance.

 

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution