Hi Alison
No problem.
It's worth checking that webmail is working ok - https://www.talktalk.co.uk/mail/
When using an email client you don't encrypt passwords any more. So, if you're setting up Outlook do not tick SPA. If you're using Thunderbird select Normal Password for authentication. If you're using an iPhone or iPad select Password as authentication.
Let me know what client you're using or if you're using any other client / app. Some apps like MyMail or BlueMail may no longer be secure enough.
The Tiscali IMAP email settings you need are:
| Account Type |
IMAP
|
| Login / Username |
username@tiscali.co.uk |
| Password |
Yes |
| Incoming mail server |
imap.tiscali.co.uk |
| Incoming Port |
993 |
| Incoming Security |
SSL |
| Outgoing mail server |
smtp.tiscali.co.uk |
| Outgoing Port |
587 |
| Outgoing Security |
SSL |
| Outgoing Authentication |
Yes |
If you need the POP3 settings have a look here
