on 23-10-2018 02:43 PM
I received 2 emails indicating that my Homecall account had been hacked and demanding a ransom to prevent browsing data being sent to others. The emails were ignored. I do need this account and have updated all of the required information onto my profile as detailed in other posts. Hopefully the password can be changed quickly
on 11-12-2018 06:57 AM
If you keep your Anti Virus up to date, make sure it's scanning for viruses and don't open any unexpected links or attachments, you'll be safe. Thanks for letting us know as this will cause a spike in support requests from other customers who are unsure.
on 10-12-2018 02:45 PM
Thanks for taking the time to update us in relation to the blackmail email.
The claims made in the email were fake and just designed to scare you into paying money.
And comfortingly, as you say, there's no malware on either the router or your device.
on 10-12-2018 01:50 PM - last edited on 10-12-2018 02:31 PM by Gondola
Sorry to use the old post but finding how to create a new post is time consuming.
This is part of a follow up email 09/12/18 (deleted) asking for money:
(09/08/2018 - on this day I hacked your OS and got full access to your account (correct email address deleted)
So, you can change the password, yes... But my malware intercepts it every time.
How I made it:
In the software of the router, through which you went online, was a vulnerability.
I just hacked this router and placed my malicious code on it.
When you went online, my trojan was installed on the OS of your device.).
No trojans on the system or the router. Just thought it was worth updating the posts.
on 06-11-2018 10:05 AM
on 05-11-2018 10:59 AM
I've sent a chaser to get you another call with the password. Please let me know how you get on.
on 31-10-2018 07:08 AM
I've sent a chaser to try and get you a call today from Amii. All being well you will hear from her with the new password later on.
on 25-10-2018 07:54 AM
Thanks for that. I've raised the fault ticket for you. The call has to go to the Account Holder although they can then pass the call to you to be given the password once the security checks are done. These faults can take 3-5 days to be sorted and if you've not heard anything by Monday please post and chase me.
on 24-10-2018 07:44 AM
Hi NickJJ, have you provided the DOB and contact number for the account holder or are they yours? If yours please add the details for the account holder.
on 23-10-2018 02:56 PM
A perfect response to the blackmail scam emails. And for your increased security a password change is a good idea and TalkTalk can authorise that for you.
You've have seen that you need to prove you're the registered user of the email. So apologies for just asking for a double check that you've added to your Community Profile, Personal Information (Click here) your name, current address and phone numbers and then scroll down and add all of the following in the Private Notes area at the bottom of the page:
The TalkTalk Community support team will verify the user details recorded for the email address. The email expert will reply here to help with the password change.
It'll take a few days, but, by the end of the week, even though you cannot stop scam emails, at least you'll have a new password and know your email is secure. If the rest of your online regime is secure and you ignore the fake scam emails they'll likely cease trying to scare you (until Halloween!).