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Homecall Password Reset

ivanhurry1
Chatterbox
Message 10 of 10

Hi Community Team,

 

I cannot remember my Homecall password. Please can you assist as the helpdesk don't seem able to help and have been escalating this for weeks with no success!

 

Thanks in advance,

Ivan

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9 REPLIES 9

Message 1 of 10

Hi ivanhurry1,

 

Sorry about the delay, I've passed this back to our network team to contact you


Chris

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Message 2 of 10

Hi, still no phone call to resolve my issue. Is there nothing that can be done to escalate further?

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Message 3 of 10

I'm sorry you've not had a call yet. I've sent a chaser to get the call for you. Once that's done the rest should be sorted. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 4 of 10

This is now being received when anyone mails my email address: 

 

cmin1mk rejected your message to the following email addresses:

Ivan Hurry (xxxxxx@homecall.co.uk)
The address you sent your message to wasn't found at the destination domain. It might be misspelled or it might not exist. Try to fix the problem by doing one or more of the following: etc etc

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Message 5 of 10

Hi, I’ve still received a phone call, please can someone assist/escalate?

 

thanks,

Ivan

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Message 6 of 10

Hi ivanhurry1, I've raised the fault ticket for you. Homecall mailboxes have to be reset by the Email Admins and that means if can take up to 72 hours. Once the password is reset you'll get a call with the new password. Let us know how you get on. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 7 of 10

OK, so I've escalated this thread as well to the TalkTalk email expert for password recovery of your homecall email account.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . and to help others Best Answer

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Message 8 of 10

Hi, yes, but I was not able to valid that forum account as I cannot access the email!

 

I've now set up a new email addess with TT in order to begin this process. I've followed all of your steps in the previous post, but none of that works. This is for a Homecall email address that does not seem to be recoverable by anyone other than an admin.

 

Any help is appreciated as have been without email for weeks now.

 

Regards,

Martin

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Gondola
Community Star
Message 9 of 10

Hi @ivanhurry1

 

Is this your second Community profile? 

 

Is this your first post?

https://community.talktalk.co.uk/t5/Email-Webmail/Homecall-password-reset/m-p/2188661

 

If you follow the instructions for verifying your first Community profile Ivanhurry you'll find you have received a response from TalkTalk.

 

Moderator Note: To see your post, please verify your Community Membership by clicking on the verification link in the community-notification email. If you've registered with an email address you cannot access then change the Community profile settings email to an alternate and please verify that.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . and to help others Best Answer

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