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How are we supposed to obtain forgotten dsl passwords to register existing accounts.

phlpyro
Team Player
Message 24 of 24

Have been trying for days with TalkTalk support via Twitter and seem to be going around and around. We lost two  of or four email addresses. These are now back via my email reader Mailbird.

It all started when I wanted to view my four accounts on the new webmail server as I had been switched over without warning as emals recieved didnt advise we had a choice.

How are we supposed to register the two existing accounts not listed on "Our Mail box" page to this page. Two are already there but all attempts to join existing accounts to them fail. You enter email and choose .dsl.pipex   it then comes back enter email you want to access flag pops up this address doesn't have a TalkTalk domain. I know that I asked for a .dsl.pipex domain address.

Has anybody else suffered this and what is the workaround? 

Best wishes

Paul

Paul Lunnon
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23 REPLIES 23

Message 1 of 24

That's great Paul, thanks for letting us know it's all sorted. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 2 of 24

HiAdy

Thanks Ady for a very clear message. I guessed this would be the explanation. Pipex in there hay day were a great ISP and gave superb service but as we have been swallowed up by numerous organisations including TalkTalk you feel left out. Hence the case for years when I wanted to upgrade my connection. I was continually told I by TalkTalk I couldn't as I was a legacy customer. Eventually I made it happen a few years back and now regularly receive

Ping 7 Download 75mbps and upload 19.00mbps

All now seems to be running ok .

Best wishes

Paul Lunnon (UK)

Paul Lunnon

Message 3 of 24

Hi phlpyro, why you didn't get more storage on pipex is down to it being an ancient unsupported platform and due to the massive investment required to redevelop it, it was decided to put that investment into improving the platform for all 20 odd domains and making everyone happy, hence the new multi million pound platform. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 4 of 24

Thanks for your good wishes Paul.

 

For smaller screens such as mobile phones and tablets the TalkTalk Mail interface will automatically drop into mobile browser mode. There's also a mobile app.

GondolaVolunteer 2017-2021

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Message 5 of 24

Hi Ady

Thanks for message. Still up to my eyes in new kitchen build.

Yes the help I got here was good compared to the staff on twitter. I fully understand they deal with a lot customers at one time. The main problem is they don't fully read what you type and usually only answer one question. So i recommend anybody using twitter support to ask one clear question at a time which is hard as any scenario requires many questions.I will not use phone as I am afraid I find it very difficult to understand them (its not there fault) I just cant tune into some of their foreign accents.

 

However that's the past pleased to say everything seems to be working ok all four accounts are now visible on the new Webmail. Although I don't need it now as all of a sudden I have massive space 10GB per account so no need to check the server so often for deleted items not deleted. Why was this upgrade not offered to legacy Pipex users (some 25 years) sooner it seems we don't count.

 

The new Webmail is ok but have your developers tried using it on a smaller laptop with all the ads the workable screen size is very mall. Glad I wont be using it that much.

 

Thanks to all that helped me in this matter. Looking back it could have been resolved a lot quicker if It support staff took in all correspondence. But his forum seems to be the place to go.

Many thanks to Gondola and the others.

Best wishes stay safe'

Paul Lunnon(UK) 

Paul Lunnon

Message 6 of 24

Hi Paul, it's good to see that Gondola's got you covered. Please let us know how you get on in future. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 7 of 24

Wow

 

Thanks all questions answered clearly.

Yes I said I needed to play now I see Portal and all is clear.

So we have had very small accounts shame TalkTalk didn't offer us more space.

Yes you confirmed my thoughts on POP and IMAP will check and see what we have. If I have to change I will note your advice on backup.

And your final comment is good at present back door wide open and no boiler connected. If you are bored you could have a look at my pages that I  put together for family and friends who cannot come and see my progress. I could send you link and password via a PM if you let me know. I am doing it all myself apart from gas boiler.

Many many thanks to the team for their patients over this matter.

 

Paul(UK). 

Paul Lunnon
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Message 8 of 24

Hi @phlpyro 

 

When signed in to TalkTalk Mail if you don't remember which mailbox you're into just click on Portal on the top header bar and that will remind you.

 

The mailbox Quota in TalkTalk Mail is 10GB. The used amount from the quota is, as you see, bottom left of the folder tree / folder view.  The quota of a pipex mailbox was only 100MB. So you now have a mailbox that's 100 times bigger than pipex gave you.

 

When collecting mail in email clients via POP3 then that has the option to leave a copy on the mail server and additionally a setting to never delete or delete only after a set time. But if you upgrade to using IMAP settings then you'll mirror what's in the online Inbox across all email clients.

 

Hot tip. Take a backup copy of your local mail messages that aren't on the server before making any upgrade to IMAP.

 

Hotter tip. Getting a new boiler - you did that spot on time!

GondolaVolunteer 2017-2021

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Message 9 of 24

Hi team

 

Yes I seem to be able to access all four accounts on the new webmail.

  1. I still don't understand aliases and how I have got them?
  2. I will need to play some more with new Webmail
  3. A major flaw is that nowhere when you are using it does it tell you what account you are actually using?
  4. I now see that on all four I have used very little space how does that work as we used to get constant warnings that our mailboxes were full? The reason I used webmail in the past was to check the server and delete anything that was still there after delete on devices?
  5. I seem to remember I had a flag set to leave a copy on the server which we found very useful on occasions we needed to retrieve a deleted message is this still in operation?

I cant thank you enough for your assistance on Twitter and here on the forum. Email is something we set up years ago when Pipex were one of the first ISP's and just use it remembering all that has gone on over the past twenty years was hard.

Paul (UK)

Paul Lunnon
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Message 10 of 24

Hi phlpyro, it was I helping Becky over the last day or two. Gondola's breakdown of the processes has been spot on as always. The last of the pipex mailboxes were migrated last night so all your mailboxes will now be accessible via https://apps.talktalk.co.uk/appsuite. If you're still having problems please let us know. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 11 of 24

Hi phlpyro 

 

Good luck with your boiler install.

 

As regards the redirect out to the homecall webmail login then that means the email address is not recognised as having a mailbox on the TalkTalk Mail platform. Remember that's only primary addresses getting a mailbox and the sign in is to the primary mailbox. From what I see I understand that the final batch of pipex primary mailboxes are being upgraded overnight.

 

Just to cover the alias email addresses that have been identified to you - these are linked to the primary address and mail incoming to the alias address will be directed to the primary mailbox. You'll be able to sign in to the primary mailbox and send mail either from the primary address or select the alias address to send from.

GondolaVolunteer 2017-2021

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Message 12 of 24

Hi Gondola

 

I thought I had replied to your last message but apparently not. Then did another reply and that failed to send. So lets try again.

 

At present having a new CH boiler fitted.

  1. Have truied logging using the link you sent me. I can get the phl@ address to connect to new webmail ok.
  2. If I try any of the others it connects them to the TalkTalk Homecall web mail site.
  3. It places address in and there is no password box.
  4. There is no Forgotten password link either.
  5. I did manage to get to a page asking me which account would like to change the password for. Entered the account and the flag appeared again this account contains a non TalkTalk domain.

Any way back o new kitchen might try again tonight.

 

Paul

Paul Lunnon
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Message 13 of 24

Hi phlpyro 

 

If, when you sign in to TalkTalk Mail at https://apps.talktalk.co.uk/appsuite and you get a message at the sign in page saying The password is incorrect then that means the email address is recognised as being on the TalkTalk Mail platform but you're using the wrong password.

 

Password is incorrect

 

So, follow the guide to Changing your email password and select the Forgotten password button or the Forgotten your password link on the sign in. 

 

If you have pre-registered password recovery Reset details for the primary mailbox then you'll see options for a password reset link or code to be sent to an alternate email address or mobile number. If the only option you see is the email address itself then that's only ok for routine password changes and you haven't pre-registered for password recovery.

 

Let us know if you can reset the password yourself or need TalkTalk help to set up Reset details for you.

GondolaVolunteer 2017-2021

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Message 14 of 24

Hi

 

Quick message before I go to bed. Using the link you sent and I try to sign into webmail with my email for phl@ my primary it rejects my password. Does this mean I haven't as yet been transferred to new webmail?

Paul Lunnon
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Message 15 of 24

Hi phlpyro 

 

As I explained, when your primary mailboxes are upgraded to the TalkTalk Mail platform you'll be able to sign in to TalkTalk Mail to the primary mailbox using the primary mailbox email address and its password.

 

The primary email addresses are the ones to be pre-registered for password recovery.

 

Mail for each alias email address linked to the primary will be recognised and delivered to the primary mailbox.  You'll sign in to the primary mailbox but you'll see and be able to send mail using the alias email address.

Enter the primary email address and if you know the password for the relevant alias use that to sign in as it should be synchronised to the primary address.

 

If you get signed in the interface will look like this:

 

New TalkTalk mailbox.png

 

The interface image you showed is the pipex homecall webmail dashboard.

GondolaVolunteer 2017-2021

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Message 16 of 24

Hi me again

 

Busy building a new kitchen & extension.

Email is working OK on all accounts via my mail reader Mailbird. Have had a stream of tweets from TalkTalk I will keep it short and share her final tweet of the day

 

"Hi Paul, our Email Specialist has investigated this for you and found that mrl@ is an alias of mfce62@ and p.lunnon@ is an alias of apvk33@. This means that emails sent to those addresses will reach the primary inbox that they're linked to". Becky

 

I tried a few days ago to find out from TalkTalk what these very old (20 years old at least) accounts that had appeared suddenly were. No direct answer, suggestion were given for me to delete them if I knew I hadn't used them so I deleted them as I cant remember using them at all.

So far no explanation as to what these addresses are and do or how they can be made to display on the new webmail.

 

The screen shot is confusing is this the new TalTalk webmail I cam  across it whilst trying things. If this the new webmail we have been waiting for it looks so old fashioned.

Will see what tomorrow brings.

 

Paul

Paul Lunnon
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Message 17 of 24

Thanks again for clearly explaining the situation that I (and I suspect many others are having).

Support on twitter came back first thing and the first question was do I have a broadband account with TalkTalk! Yes I have had one for 25 years as stated in earlier messages.

 

She has now gone away to discuss with an email expert.

 

Will report back for the benefit of others in the same situation.

Paul

Paul Lunnon
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Message 18 of 24

Hi phlpyro 

 

OK the mail message from TalkTalk about the upgrade is a good starting point. That positively identifies a primary account email address and that will be upgraded to a mailbox on the TalkTalk Mail platform.

 

Hopefully you've pre-registered for password recovery for that primary email address.  The addresses mentioned in the email are linked and I'd assume they are aliases. The addresses aren't deleted however as they're showing as deliverable. I've taken the precaution as before of obscuring those because the underlying email address was still present and I don't want you to get spam to the primary mailbox.

 

Each primary email address will get its own mail message from TalkTalk about the upgrade. This means that if the email addresses you have in your MyAccount My Mailboxes are primary email addresses they'll have their own mail message from TalkTalk. 

 

Aliases don't need their own password - it's the same as the primary email address. Only primary email addresses will get a mailbox on the TalkTalk Mail platform and only primary email addresses should be registered for password recovery.

 

I think if you have no other mail messages from TalkTalk to the other email address it would be best to wait for a TT Staff member to pick up this topic and give you positive confirmation for the addresses in your MyAccount re primary / alias address.

GondolaVolunteer 2017-2021

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Message 19 of 24

Hi Many thanks for taking time to reply. Below are the details from the email sent to me by TalkTalk re the upgrade. Have removed full email addresses as was a mistake on my part thanks for the warning.

 

 

Your primary email address

Content of email received re upgrade.

Your primary email address is phl@xxx.com ,

 

you also have the following associated email addresses:

   
 

 

These last three address have been deleted as they were something from the past that I haven't seen for years and to my knowledge have never used.

I don't have passwords for the two accounts that are not showing on my Accounts list. which are p.lunnon@xxxx.com  and  mrl@xxx.com How do I get these passwords. I did set up a recovery detail but with all my trying have never seen it appear.

 

I cant thank you enough for taking the time to help.

Best wishes Paul

Paul Lunnon
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Message 20 of 24

Hi @phlpyro 

 

I've obscured the 4 email addresses you posted. Not good to have those on public display where spam scrapers can pick them up.

 

All 4 email addresses are valid and all look like they're personalised email addreses. It's not possible to tell whether you created those at the time when pipex were allowing customers to create their own addresses i.e. they're all primary mailboxes. Or, the alternative scenario, pipex issued you with primary addresses and you created these as aliases linked to the primary address(es).

 

TalkTalk will be able to advise you. In fact the mail messages from TalkTalk, on the upgrade to the TalkTalk Mail platform from the legacy pipex mail platform, should indicate if an address is primary or alias.

 

Let's assume all email addresses are primary and therefore when they're upgraded to the TalkTalk Mail platform you'll be able to sign in here: https://apps.talktalk.co.uk/appsuite to each of the 4 mailboxes.

 

You'll need the password for each email address to sign in.  Do you have those passwords?

 

If not then you'll need to carry out password recovery.  The mail messages from TalkTalk, on the upgrade to the TalkTalk Mail platform from the legacy pipex mail platform, will have asked you to register password recovery Reset details - an alternative email address and mobile phone number to use to receive a password recovery link or code to carry out a password change.  Have you pre-registered for password recovery?

GondolaVolunteer 2017-2021

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